Complaint Review: Prairie Center Plumbing Heating and Air Conditioning

This business did all of the installation of my plumbing, heating and air conditioning for my new build completed in Nov 2016. In the fall of 2017 they installed a humidifier on to the furnace they had installed previously. In spite of numerous visits from their service repairman, water continued to slowly leak under the vinyl tile flooring in the HVAC room and into the adjacent hallway.

When the water to the humidifier was completely turned off, the leaking stopped. However, Rick, the owner of the business, refuses to take any responsibility for the damage to the floor caused by a faulty installation. We have received a repair quote from the flooring manufacturer (who also believes it should be replaced by Prairie Center) for $750 and that is what we requested, but instead of working with us, Rick hung up on us. While I have found the servicemen to be very pleasant to work with, the same is not true of the internal office staff.