Complaint Review: Precise Leads

I am an insurance agent and decided to try Precise leads as a lead source.  I wanted to call the prospects as soon as they submitted a request for quote.  Precise leads had a minimum deposit of $300.  I began receiving leads on March 1st. The leads were coming in the middle of the night which made it impossible to call them immediately as I wanted to do so I emailed Ashley Essig, my account rep to cancel on March 3rd.  She contacted me and offered to have them come in a certain times of the day (which they had originally told me they couldn't do) and to lower my autobill to $100 which I agreed to try.  This still was not working out the way I wanted so on March 12 I emailed Ashley again to cancel.  Their cancellation policy is that you do not receive a refund but keep receiving leads until your funds run out.   I received my last leads on March 16th and on March 23rd someone named Bo called me from Precise Leads and offered to fix some things on the filters and give me credits if would I be willing to try again.  I said yes but told him that I did not want them charging my credit card again without my consent.  On April 6 they charged my credit card for another $100.

I contacted Ashley and explained that I had explicitly told Bo not to charge my credit card without my permission and she said she would have Bo call me.  Hours later I still did not hear from Bo so I sent Ashley another email stating that I wanted my account cancelled and I wanted the $100 refunded to my credit card.

Tom the manager calls me a few minutes later and tells me that because I had logged in and agreed to the $100 "rebill" on March 3rd (Before I tried to cancel AGAIN) that they would not refund my credit card but would give me the $97 worth of leads I had left.   He said that in Bo's notes he did not state that I had told him to cancel the rebill so he would not process the credit.  He refused to listen to me and just kept stating that I had agreed and would not be receiving a credit.

I had agreed to the $100 rebill on March 6th, then I tried to cancel again on March 12 and was talked into trying it again by this Bo person which I only agreed to if they wouldn't charge my credit card without my consent!  Which they did!