Complaint Review: Precision Camera

PRECISION CAMERA IN EL PASO IS A SCAM - NOT SURE WHAT ELSE TO CALL THEM!

I agree with the other complaints! My experience was the same.

They got my camera in May and they didn't even let me know it got there. I kept trying to check the status which didn't give me much information. Calling is horrible as you sit on hold.

Low and behold, someone picks up and knows nothing about my camera. Aparantly it didn't get logged in correctly. No apology after waiting months, just an employee who found this to be do funny that she had to put me on hold because she couldn't stop laughing. I asked for a manager and they said no manager was available at this time or at any time that I called. I made close to a dozen calls to them.

Then they finally look at my camera and quote me more than twice what their website quoted me to fix the camera. It just had a lens error because my lens was stuck. They gave me the story that they were going to have to send it out to another place and that is why it would cost so much. Why is that my problem, I sent it to them.

I refused what would have been a $250 bill on a camera that was maybe worth half. They billed me anyways for looking at it yet they wouldn't honor their price their site provided to me.

So I get back somebody else's camera now, where is my camera? I complained again and they refused to help me saying that it should have been my camera and even so, my camera didn't work anyway and the one they sent me is likely a better camera.

I'm still waiting for the manager to call me who never returns calls. Don't send any camera to this place. They are worse than poor and I wish I could give them no stars!