Complaint Review: Precision Door

They came out to replace my non-working garage door opener.  My bad, I didn't research the prices with other companies before calling them.

They charged me $549.00 for a Liftmaster 8355 Opener, after I told them $649 was way too high. Prices quoted to me by other companies: $349. Really?  $200 mark-up over retail when they buy them wholesale?  Robbery. I was also verbally told the labor would be $100, and when he wrote up the bill he charged me $125.

Replaced rubber t-seal at bottom of door (again, I should have researched). He told me $20 per foot for my 8 foot door. Again telling me the rubber seal you buy at Home Depot or Lowe's is inferior quality.  He was here, so I verbally okayed the $160. The Tech never mentioned any labor (and since it only took all of 5-7 minutes there shouldn't have been any labor charge at all).  Then he tried to charge me $75.00 for the 5-7 minutes to install it, which I talked him down to $50. So, I paid $210 for that service, and it should have cost no more than $115 tops.

The website says they put the estimate in writing before any work is done ... he did not do this. If he had, I would have told him to hit the highway. Again, I guess my fault I didn't get it in writing.

This company really takes advantage of people. They are nearly doubling the charges of what other garage door companies charge.  I know I am an adult and am responsible for educating myself, but when I asked him about the price of the opener, he said, "it's not the same as the 8355 that you buy retail", when I asked in what way was it different, he told me the rail is one-piece. I told him I priced it with a one-piece rail online, and then he couldn't come up with any explination and had no response.  I should have sent him packing. My gut told me this guy was ripping me off, but when it is 110 degrees outside and your opener doesn't work, you just want it fixed. That's my excuse for being stupid - what is their excuse for overcharging people?

A garage opener and door seal service that should have cost me no more than $550 on the "high" end, cost me $958.44 with Precision Door. No way should these franchisees be allowed to rip people off in this manner. I have left two messages for the "manager" to call me; he has not returned my calls.  Two of the other places I called said they hear this from people about Precision door on a daily basis; and told me that others have had no luck in contacting the corporate company that issues the franchises.  How is it that this company can still be in business?? Maybe their prices are so high because they never get 'repeat' customers.

My mouth is louder than any advertising they can do; I work in the homebuilding industry and I can guarantee them, if they do not make this right, I am going to spread the word like "wildfire" to avoid them at all costs, because they are charging nearly double the "going" rate on these services and materials.  This is price gouging and there should be a law against taking advantage of people in this manner.

I am usually very diligent about price shopping before buying; I failed myself this time. It will never happen again! And, I will do everything in my power to make sure I let people know about the bad experience I had with Precision Door. Filing this Rip Off Report is only the beginning.