Complaint Review: Precision Hyundai

My partner bought a gorgeous 2012 Sante Fe Sport in Fall of 2012 from here. Upon arriving, the salesman, in an attempt to be funny and "raz" my partner, ended up being very insulting.

We were on time for our appointment to close the deal. After waiting 45 min, with no one explaining what was going on, I approached reception. Instead of an apology, the receptionist was so extremely rude, patronizing and condescending. She started explaining that appointments are scheduled one after the other and that sometimes they go over time. Really?

Thanks for that elegant explanation. She was basically yelling near the end of the conversation where it got to the point that I had to say, "unless the next words out of your mouth are an apology, I don't want to hear it."

The woman who helped us actually pay for the vehicle and sign all the documents was very helpful. I could tell it was the last
appointment of the day and that she hates her job but all in all, average service.

One of the FOBs was broken up purchase, as well as the back door of the vehicle. We were also missing the owners manual to the vehicle. We were assured that these would be taken care of. After 3 visits to the dealership, 2 phone calls, the run around and a lot of BS, nothing has been done. The "manager" seems to always be out of the office and the person we actually dealt with to purchase the vehicle is never working.

Horrible place. So disappointing. So much so, I am willing to drive an extra 30 min to another dealership just to get treated like a
decent human being.

Upon speaking to 2 other Sante Fe owners who dealt with precision, their reviews were the same: horrible customer service.