Complaint Review: Precision Vanlines

I would like to bring to your notice the irresponsible and abusive behavior of Joe who says he is the sales person, but is originally called Asaf L. the owner of Precision Vanlines.

We recently moved from NC to FL and I went online requesting for a quote from movers.com. Joe contacted me on 8th of Jan and I kept the conversation straight to the point. There were two things very important to me.

1. I told him we were moving on 3rd Feb and wanted our belongings by 4th. He told me he cannot promise a date or time, but he will make sure I'll get the shipment between 4-6th Feb.
2. I confirmed with him several times over the email and over the phone about the price. He told me $936 was the final price and it did not involve any hidden costs, and I don't have to worry about anything and that I don't have to pay a penny more.
3. I confirmed with him over the email that the move is from 2nd floor to 2nd floor. He assured me that it was included in the quote, and the price remains the same to anywhere in Florida.
4. Based on the 4-6th Feb, 2011 deadline, our stuff was picked on 29th Jan 2011 as Joe stated that it would take 7days for the delivery.
5. We agreed on a final price of $936 for 1408lbs at $2.75 per cubic feet. If the weight was below 1408lbs the price will automatically be reduced to $900. This covers pick up from 2nd floor and delivery to 2nd floor. We will get the delivery between 4-6th Feb, 2011.

The truck driver arrived on 29th Jan 2011 at 7:45am, and told us that we had to pay another $175 for the labor. Also, he had a quote with a different final price of approx. $950 and $2.85 per cubic feet. Also, the truck belonged to Statewide relocation. At no point were we told that these two are two different companies. I called Joe immediately to clarify the $175 labor charge, only to be shouted at by Joe. He says, $75 for labor is not going to make to go broke. So pay that d**n money. I was shocked at his behavior. He kept lying that my husband accused him, and therefore tried to justify his behavior. The driver Juvi and his help Ruben are witnesses to the entire conversation. Juvi even reported Joe's behavior to Maya from the Statewide relocation customer service. We agreed to pay $75 towards the labor and paid the driver $100 towards labor and tip. Joe promised us that the delivery in Florida is free and we don't have to pay anything else.

We arrived in Florida on 3rd Feb, 2011. Our shipment did not arrive on 4th, 5th or 6th as promised. I called the toll free number they provided and reached Barbie. Barbie told me that it was going to be 10 days from 4th that I will receive my shipment. I was astonished and told her about my conversation with Joe. Barbie says, "If Joe promised you, go talk to Joe". She told me Joe is only a broker and they had nothing to do with him. We were initially told that the delivery would be done on 7th or 8th. When it did not happen on 7th, I called Barbie once again, who said that she never promised any date and said, "don't put words into my mouth". I was tired of all this, as we has all our stuff with the movers, and contacted BBB. Then I emailed Joe, about the situation. He apologized for the delay and said he thought that we already received the delivery. He told he would talk to Statewide and arrange for a delivery as soon as possible. After a few calls to Statewide, we were finally given a delivery date of 10th Feb, 2011.

The driver Joey called at 6:30am in the morning on 10th Feb, and told us that we had to pay another $75 for the labor. I told him that we have already paid everything in full and had it in writing from Statewide, and Joe also promised. The driver contacted the owner Eric and finally told us that we had to pay the $75. I emailed Joe immediately about this. Joe called me back and the conversation was very bitter. Joe has used foul language all throughout the call. He was quite unhappy that I wrote to BBB. He was extremely abusive and yelled throughout the call. He said, call BBB and take your complaint back and I'll pay you that d**n $300 or whatever the F@#$ it is. He also said, "you've been nothing, but a headache". I asked him if this is how he talks to his customers, he says"you're not my wife. You're not my relative. You're nothing". I reminded him that he cannot talk to me like that, but he refused to change his attitude and kept using foul language and accusing us. He agreed in his previous conversation that he forgot to mention about the labor for the stairs. In his response to BBB, he said he informed me about it and I kept dodging the question. I see now reason why I had to dodge any questions of his.

Joe AKA Asaf is a liar, and runs his business very unprofessionally. I have complete proof and documentation of his behavior. He is bitter and cunning and says that his customers are not good,etc. If you check the previous complaints about Joe, all of them have similar problems. If it is one customer, I would think it's the problem with the customer, but why do all of them who complained have a similar problem?

BBB closed the case based on all the lies he said - in his favor. I called them and told them how could they do it when I had proof to everything, they say the lady Stephanie closed it and don't know for what reason. Weird!

Be careful and NEVER EVER SIGN UP WITH PRECISION VANLINES.