Predicto Mobile scammed me into paying $9.99 per month on my Sprint cell phone bill Internet
I got my Sprint bill this month and there was a charge for $9.99 for Predicto Moble. Since I had never heard of this company, and had no idea how I got subcribed (much less WHAT I was pay for) I looked for info on line and found TONS of scam reports on these people. I called 800-360-0518 to unsubscribe. The customer service person did unsubscribe me, and assured me she had blocked my number from their system. I asked how I got subscribed and she said I had gone to the predicto.com website, entered my phone number, received a PIN by text message, and then entered this PIN on the website's confirmation page. She said all this occurred April 22, 2010.
I just searched my text messages, and did find a text from Predicto with a PIN, saying I had been subscribed, and to text "STOP" to unsubscribe. I never entered this PIN anywhere online (and the text clearly stated I had been subscribed already, whether I entered this PIN anywhere or not). I also had texted "STOP" just moments after receiving the first text. I had gotten a confirmation text saying I was unsubscribed and would not be charged. However, I was obviously not unsubscribed, and was charged $9.99 for something I never signed up for.
The ONLY place I had entered my cell phone number online around April 22nd, was on a website called Great American Photo Contest (www.greatamericanphotocontests.com). I assume they are working with Predico Mobile to rip off innocent people.
1 Updates & Rebuttals
Predicto Customer Service
New York,New York,
United States of America
Predicto Customer Service
#2UPDATE Employee
Thu, June 03, 2010
We are sorry to hear about your experience. Please be aware that we at PredictoMobile take customer satisfaction very seriously and would like to address any concerns you may still have. You can call us 24 hours a day, 7 days a week at 800-360-0518 or reach out to http://predicto.com/support.
Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the PredictoMobile sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms. They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. If a member wants to cancel the service, they can simply text stop to 654654 or call Customer Service or go to http://predicto.com/support.
We hope this addresses any concerns you may have; if not please contact us and well take care of your issues.
Sincerely,
Customer Service
PredictoMobile