Complaint Review: Preferred Guest Reports Florida

On the 4th  November 2011 while using the internet I received a pop up advert requesting that I call a number on the screen to receive some kind of travel/holiday benefit from Preferred Guest Resorts (PGR).  I made the call and spoke to a man called Caesar initially who assured me this was a legitimate offer and that if at any time I wanted to cancel the transaction that would be OK.  And so on the basis of that sales pitch and without any hard terms and conditions I was sold a package that I reluctantly transacted on my AMEX card. 

I say reluctantly transacted because at one stage when the sales lady took over the call from Caesar the lady asked me for mysecurity code number for the Amex card and I wasnt sure if this was appropriate to pass over the phone and wanted to hang up or be sent the package in writing. 

However I was coerced by the saleswoman and feeling uneasy about the purchase at this stage I gave in and gave the security number to them, and I thought that if I gave the number and ended the call I could call back and cancel as Caesar had said.  I was also not sure of the authenticity of the transaction as I felt the lady at PGR was very insistent about
getting those numbers to complete the transaction, which made me wary to say the least.

After completing the transaction and being reassured by them that I was receiving a wonderful package my son-in-law (a policeman) inquired about what I had purchased as he had overheard me talking on the phone and was concerned for me as a recent widow where my husband was responsible for the family finances.  With an explanation and a company name my son-in-law web searched the company and found multiple entries on Google for fraudulent claims by people against this company called Preferred Guest Resorts. 

Based on this information he advised me to cancel the purchase, and the first attempt to do this was within 10 minutes of the transaction.  However, I was not able to get through to the number given for PGR by Caesar, and this convinced me that I had in fact been scammed. 

Since this time I have received the confirmation letter from PGR and in the Terms and Conditions I am not able to receive the discounted travel (I have paid for $498 US Dollars)  because I am disqualified on 3 accounts in condition 7 of the T's & C's at the time of sale, which were not asked by the sales rep for PGR.  These conditions are: I am not a couple (recently widowed), my income is not over $40,000 US; and I am not in full time employment, I am semi retired at 65 years of age.

This company should be investigated for their coersion of getting credit card details from people.  All this type of activity is doing is turning the western world countires against the USA as a nation and as a country with people of integrity.  They appear to be desperate, greedy, money hungry people, and other countries like Nigeria are doing the same, so do the USA and Nigeria sit at the same Character table? And AMEX has supported this PGR company and defended it's method of obtaining fraudulent funds in my situation, as I have been unsuccessful in reversing this charge on my AMEX account thus far.  But I am still fighting the principle of it as their combined actions are shameful, shameful, SHAMEFUL!!!!