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  • Report:  #1073666

Complaint Review: preferred guest resort

preferred guest resort internet prize holiday discount usa

  • Reported By:
    TONY — BURNSIDE Alabama
  • Submitted:
    Wed, August 07, 2013
  • Updated:
    Wed, August 07, 2013
  • preferred guest resort
    Select State/Province
    USA
  • Phone:
    02 9037 8422
  • Category:

pop up as internet prize $3000 off holiday to usa , clicked every thing on the screen looked fantastic , wanted $898 from a discounted package of $3898 wanted credit card details and email , gave email but not credit card , told them will think about it , but said had to decide now and pay on credit card . it didnt feel right so I ended the call. 

2 Updates & Rebuttals


PGR Corporate Office

Winter Park,
Florida,

We are here to offer you immediate assistance, if desired

#3UPDATE Employee

Wed, August 07, 2013

Tony,

First and foremost we would like to thank you for your expressed interest in our promotional packages, and resort destinations.We hope to one day have the opportunity to provide you with a magical vacation experience at our various properties!

We would like to put your mind at ease regarding concerns you might have about our company. This is not a scam. We are not attempting to take advantage of you in any way!

What you have received is access to a wonderful vacation package.

Here at Preferred Guest Resorts we pride ourselves on providing great customer service, and on fulfilling wonderful life lasting vacation experiences.
If you were to accept one of our promotional packages you would receive access to not only a wonderful vacation opportunity, but also 24/7 customer service, and unlimited access to our detailed, and informative members only webiste. And, best of all, you will receive our customer satisfaction guarantee!

Please remember that we are here to serve you, and our goal is to provide a service that will exceed your expectations in ever way possible.

If you wish to obtain information regarding our package opportunities, you may give us a call for immediate assistance.

Thank You,
Preferred Guest Resorts
Quality Assurance Department
Toll Free From the USA/Canada - 888-261-8543
World Wide - 001(407)215-2099 (Extension 22898)


PGR Corporate Office

Winter Park,
Florida,

We are here to offer you immediate assistance, if desired

#3UPDATE Employee

Wed, August 07, 2013

Tony,

We would like to start by thanking you for your initial interest in our promotional packages and resort destinations. What you received was access to a wonderful vacation opportunity, which will provide you and your family with a magical experience, for pennies on the dollar! We do (on occasion) offer promotional offers similar to the one you received, in the efforts of promoting our various resorts. Please understand that by accepting an offer from our organization, you are receiving more than just a wonderful vacation. You are receiving 24/7 access to our customer care department, for any needed assistance regarding your package arrangement with us. You are also receiving unlimited access to our members only website, which provides you with complete and detailed information on your package arrangement. In addition to all of that, you will be receiving our customer satisfaction guarantee.

Please feel free to contact our customer care department in the event you have any further questions regarding this opportunity, or if you wish to pursue the offer presented to you.

Our contact numbers are all displayed below.

Thank you,

((Preferred Guest Resorts))

888-261-8543 (USA/Canada)

001(407)215-2099 Ext. 22898 (World Wide)

 

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