Complaint Review: Premier Auto Shippers

Premier auto shippers gave me a quote for shipping my car across states and beat out all other companies. On the day of the move, the driver called and said that I have to pay 20% extra for delivery. Classic bait-and-switch scamsters. I talked with Ben Forrest about this breach of trust and Ben Forrest (the salesman) said that my car won't move unless I paid extra. Upon fruther argument, he gave me a written note promising a refund of 10%. After the transportation was done, Ben and Premier Auto Shippers began to ceremoniously ignore my phone calls and emails. On the rare occasion that someone picked up the phone, Ben would have always "just stepped out" or the Accounts department had "the day off". A total of 61 emails and 48 phone calls were made and subsequently ignored. 4-5 times the phone calls were answered rudely and dismissed without a proper reply. Only once was the email answered and the owner (Lee Paolino) said (and I quote): "Ben is a sales person and has no authorization to issue credit." He further said that they would not honor promises (even if written) made by their salesperson. I have screenshots of the emails and the written note from Ben which I can send to whomsoever might be interested. I have filed a complaint with the FMCSA and I urge others who feel that they have been wronged to do the same.