Premier Cancun Vacations / Cancun Easy Vacation - Danna Flora Premier Cancun Vacations - Telemarketing Scam / Credit Card Fraud Internet
On October 07, 2013, a Telemarketer named John Paul Gomez (don't know if that is his real name) called my home phone. I immediately picked up the handset and didn't notice that it was a 1-877-276-9721 number because I was talking to some else.
In short, the guy noticed that I was a Filipino and talked to me in Tagalog. After some chats, he forwarded me to a Filipino girl named Danna Flora. She claimed she is the Hotel Manager of Cancun Easy Vacations. She offered me a travel package to Cancun, Mexico for USD798 plus two bonus trips to Orlando, Florida and Bahamas Cruise.
Danna Flora convinced me to give my credit card number and the CCV #. I was so hesitant to provide her the CCV # but she mislead me by telling me that the process was for "approval" yet. I asked her if I'll be asked for an approval prior to any deduction from my credit card and she said, yes. Unknowingly, my credit card was maxed out! She then forwarded me to a "Legal" person and the latter asked me to answe all the questions. I had to only answer yes or no.
As far as I can remember, I was returned to Danna Flora three times because my answers were probably not in accordance with their desired answers. Danna again explaimed to me unclearly. So, to finish up, thinking that I could transfer my package to someone, I answered the queries to their satisfaction. Danna, by the way, offered me that she could help me trasnfer the travel package if someone will book for the same package. Today, I received an email from one of the Customer Agents of Premier Cancun Vacations and informed me that the travel package which I was mislead to purchase is non-refundable. He then instructed me to sign the cancellation paper which I didn't comply.
I would just want my money back and hope these scammers will be stopped.
1 Updates & Rebuttals
PCV Quality Control
Cancun,Full Refund
#2UPDATE Employee ..inside information
Fri, October 18, 2013
Thank you for bringing this matter to our attention. On behalf of Premier Cancun Vacations, please accept our apologies for the actions taken by the staff of the sales team. It is feedback such as yours that helps us to keep track of the manner in which companies sell our travel products and allow us to take action against the companies responsible. While the sales methods utilized by the sales company may have been questionable, we at Premier Cancun Vacations, assure you that we provide 100% fulfillment of any and all of our vacation packages that are sold. We have been providing quality discounted vacations to happy, returning families, year after year, for the past 10 years and we have no doubt that had you traveled to stay with us, you and your family would have had an amazing vacation. Because you indicated that the original charge “maxed out” your credit card, we have issued a full refund of those monies to that same credit card so that you are not inconvenienced any further. We hope you will consider purchasing a vacation package directly from us in the future so that you and your family may enjoy a vacation with us here, in paradise.