Complaint Review: Premier Cancun Vacations

The claim is about Misleading Information on Bonuses/Extras offered within the Package where the main product is 5 days in Cancun resort with obligatory Time share presentation.

When promoting on the phone, they said that all the Bonuses/Extras were Included in the package price (and even didn’t mentioning other fees).  Next, in the written Purchase Confirmation (after having charged us), they mentioned “other fees may apply”.  When we receiving the Certificates (after Time Share presentation), it appeared that Dream Week Vacation was just offered with discounts.

 We think it’s Misleading to promote something as “included” while it’s just offered with discount.

We sent a letter to support of Premier Cancun Vacations regarding this issue but they answered that it was their partners’ responsibility and they are not responsible for any Bonuses/Extras no matter it was Premier Cancun Vacations who sold this offer (and charged us). We consider the way Premier Cancun Vacations sells its Packages fraudulent.

I have documents to support this report.