Complaint Review: Premier Family Services

Once he got my 845 not one time did I hear back from him. I was supposed to have a conference call setup and had changed my number I called and gave Beau the new number 6 different times and not one time did I ever hear back from him at all. When I finally requested to cancel my account and asked for a refund of the 845 I was mailed some paperwork that I couldn't even use at all. He never not one time discussed my case and when I tried to bring it up when I did get hold of him he didn't even care he was more worried about getting off the phone. He also told me I should expect my refund in 3 to 4 days. On the 4th day I still didn't have it found out it was 30 days. Today is day 30 i was number 30 on the list for it to be reviewed and I asked to speak to the Finance Manager. I spoke with Todd he said he doesn't review the cases but told me to call back later in the day and they should have a date of when it would be reversed. I call back around 6pm est time and asked for Todd, he was know where around according to Richard. I keep calling and calling and kept getting Richard. At 750pm est, I called again and got Richard he said there was still no update but he gave Todd my messages who still never called back. I finally informed Richard to also pass along I would be filing a complaint with the BBB and my bank as well as probably speaking to an attorney about filing a lawsuit against this company. I will be calling first thing in the morning again. I kept getting a different story everytime I called and for the finance manager to tell me he doesn't review them is a lie. Richard also informed me they did there job they sent the paperwork, which I explained to him again that I could not use it and he only sent me the paperwork because I requested for account to be cancelled and a refund. Now that they have continues to jerk me around in my request with the BBB I have now also requested to have my 98 dollars returned in addition to the 845 and if I don't receive it by next week I will be filing a lawsuit so if you want to help and send your story as well we might be able to close down these crooks. I feel like I have done nothing but waste my time with the hours and hours I have spent trying to get in touch with someone and get an actual answer. I am probably going to do a lawsuit anyway and sue for my money back as well as the emotional stress it has put on me. My emails is (((ROR redacted)))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Leslie
hubert, North Carolina
U.S.A.