Premier Premium Communications Hijacked and Being Billed for the Privilege Bedford New Hampshire
I received a bill from Premier Premium Communications for $30 for 6 minutes, a charge for an "entertainment fee." Believe me, I am NOT entertained! I have a block on international calls on my telephone, yet this unscrupulous company can hijack my computer and dial wherever they please through my Internet provider?? I won't pay a dime.
I submitted a complaint on their Website, but I fully expect that they will tell me the charges are valid. This is an invasion of my privacy. Further, they expect to refer my account to a collection agency? Sue me.
Something needs to be done about places like this and some outfit called SmartSecurity. Both have hijacked my computer and populated my screen with unwelcome images, thereby making it impossible for me to enjoy use of the service I pay for. Sorry AOL, but I'm cancelling my service until these vultures are driven from the net.
Cathy
La Crosse, Wisconsin
U.S.A.
2 Updates & Rebuttals
Ms
Bonita Springs,Florida,
U.S.A.
bogus charges
#3REBUTTAL Individual responds
Sun, November 28, 2004
received a bill from premier premium comunications for two bogus dial-up calls for 6 minutes each to a number,+44 207 335 84,in the united kingdom forentertainment.i made no such calls and i do not know anyone in the uk.
i tried to call their number,1-800-918-9057,but no one answered the phone.i e-mailed them at www.premierpremium.com, only to have one allowed response off their list.
i beleive that i shouild not have to pay for a "service" that i did not order and i won't. i am going to contact the postal inspectors as to this being mail fraud as i am a postal worker.
Cathy
La Crosse,Wisconsin,
U.S.A.
Progress
#3Author of original report
Wed, November 24, 2004
I followed the advice of George from Beverly, Massachusetts. When I objected to the bill, I received a canned email saying the bill was valid and asking when I expected to pay it. Following George's lead, I replied that I did not intend to pay it and I wanted the contact information for the owner of the site I allegedly accessed, "Live Cam." I also told them that I intended to contact my attorney general and the BBB.
Within a minute or two, I got the same automated response that George received, coincidentally also from "George" at Premier Premium Communications, saying that while no billing error occurred, they were removing the charge from my account as a "courtesy" and that no futher collection actions would be taken. Thanks, George from Beverly!! Hope that this is the last I hear from these thugs!