Premier Series. UCA Assured me this coverage complied with mandatory health insurance Nationwide
I am a physician who lost their job and needed to comply with mandatory health insurance so I was assured by phone over and over back in January 2016 but this complied with the one month that I needed help insurance for as I was getting back to work February 2016. Unbeknownst to me they continued do you automatic withdrawals from my checking account for an additional nine months. I thought it was my place of employment that was doing this to cover the new health insurance that I had. I called them for a list of providers and dentists and none of them were in the town that I was in. I was on able to make use of any of the providers on their list. I am extremely upset as I spent $2000 for nothing. Now my accountant wants the forms for my taxes for this year and they are on able to provide that because they are not a real insurance company do not buy this fake insurance. When I called today they told me they had completely refunded my premiums which is not true and then the woman left the phone for a long period of time came back and said oh yes you did make 10 payments.
1 Updates & Rebuttals
Regina S
Syosset,New York,
USA
Your Satisfaction is our Goal
#2UPDATE Employee
Fri, July 21, 2017
Unified Caring Association (UCA) is dedicated to total client satisfaction and we deeply regret that you do not feel that you received the appropriate service. Feeling good about what you purchased is our highest priority and we apologize that this has not been achieved. We strive to exceed expectations with our customers. As a policy and in practice, we at UCA are committed to addressing and resolving all issues.
Association memberships are sold by independent licensed agents. Memberships contain various consumer savings benefits including both insurance and non-insurance benefits. We are disappointed that you were not satisfied with what you purchased. We inform all our members that the plans are not ACA complaint and it is in all our materials. Members are able to view all their materials immediately on line. During the verification it is explained that the payments are withdrawn automatically each month. These memberships are on a month to month and can be canceled at any time. It does sound like you were refunded.
It is very important that we know who you are so that we can find the perfect solution. Please phone us at customer service (855)556-5053, so that we can assist you in this matter. We cannot solve the problem if we cannot be in contact. Looking forward to hearing from you. Know we care.