Premiere Whitening Smile Bright Beware: Complete Ripoff Miami, Florida
On Oct 29, 2009 I ordered two different Risk free trial teeth whitening kits In the article a mom stated she stumbled upon a way to whiten her teeth that even amazed her Dentist Which were 30supply for $.99 shipping and Handlling for each. I read the article 3 times and found no small print so signed up. Nov 4 I received a product called Cleanwhites but didn't open it since it said you had to use both products at the same time and I had ordered Premiere whitening, so wasn't sure if I could use it as it wasn't the name of product ordered. Then several days later the other package arrived. Once again a different name on the product. Instead of Smile Bright I received FYSOpro. I thought there had to be something wrong and wasn't about to mix these two products like mentioned in the article found on this website; (((Redacted)))
I was very busy at the time so put off checking it out any farther. On Nov 12 I got a call from the bank wanting me to verify some funny transactions going on with our credit card. This was when we found out they were trying to bill us $158.32 for some kind of Colon cleanser and $ 6.99 Shipping and Handling plus another billing for $79.95+$5.95 S&H. We got a whole list of numbers to call but they either didn't work or they were very rude and had every excuse why they had the right to bill us. They finally sent us a e-mail with UPS Label Delivery to return the product with in 10 days. followed by a letter telling us we didn't need to return the product and no farther action was needed. Then we got another e-mail stating we needed to send it back followed by another e-mail sating we didn't have to. I finally called BBBureau,Attorney General Office and Fraud line for our bank. I called all of these numbers given by the two companies to resolve it but never got anywhere. These are some of the numbers 877-292-6892,877-615-8222,888-594-9257 and 866-878-1512. Nothing helped to resolve this but our Credit card is no longer inservice and a investigation is in progress for their fraudulant activities. Hope this spares someone else this stress and heart break.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
peter hall
New York,United States of America
Hello,
#2UPDATE Employee
Wed, January 27, 2010
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,