PremiereTrade AI refund ripoff, fraudulent billing, warranty fraud Altamone Springs Florida
I attended one of Premeire Trade's public lectures and agreed to try the program free for 2 weeks with no strings attached. After using the program daily for 10 days it was obvious that you couldn't become a good Forex trader with the limited training they provided and the limited means of the program. I called and talked to Steven (they won't give you their last names!) and got an RMA number as instructed on the contract before returning the product and told them I was cancelling the contract for the above reasons on 9/18/06. The entire packaged was mailed back by registered mail on the same day and delivered (per United States Postal records) on 9/21/06 at 10:53 am.
At the end of October I get a bill for $3100 dollars charged to my account. I called their billing department 11/01/06 and was told by Rocky his manager (Bobby-no last names allowed!)would post a refund to my account by Friday evening 11/03. On 11/7 I checked my credit card account and no refund! I called again and this time talked to Vlardimir (spelling?)who claimed his boss was tied up and he would call me back...You guessed it...he didn't. I called him back at 4:15 pm and he said they were having accounting problems that prevented postings to refund accounts for the last 3 days and he would call me later.
11/8/06...Vlardimir lied again about calling so I called their billing department again in the morning. This time Rocky answered again and said it would take 1-3 more weeks before I received my refund, but be assured I would get one. Looks like a lawyer is going to get some more of my money. I hope the credit card company is better at handling such frauds and not just a rollover dog for their commercial accounts.
We'll be back with an update. In the mean time DON'T GET INVOLVED WITH THIS COMPANY!! There are much better trading packages out there for much less money if you Google Forex training, and some have a lot of good press.
Steve
Grove City, Ohio
U.S.A.
4 Updates & Rebuttals
Michael
Altamonte Springs,Florida,
U.S.A.
Clarification
#5UPDATE Employee
Fri, December 15, 2006
I spoke with this customer today after seeing his response that "I was lying" about his having received his refund. I sent him proof that his refund was done a month ago, and evidently not given to him by his own credit card company. In addition this was a refund, it was not in any way handled by the credit card company as a charge back nor was it motivated by this website. It was simply the result of working through refunds as they occur. I really don't understand the negative tone of the post that I am responding to, and unfortunately I cannot do anything about someone's personal agenda. The many thousands of customers that we currently have speak volumes about the kind of company PremiereTrade is.
Steve
Grove City,Ohio,
U.S.A.
Resolution
#5Author of original report
Fri, December 15, 2006
Today I finally talked to someone at Premeire Trade who did something. Michael called me (wonder why it took so long?)and a credit has been issued to my account (yes, I checked with my card company and they said Prermier Trade had responded to them). Too bad it took the action of this web site and the credit card company for force them to do what any good company would have done back in September.I still can't recommend doing business with them!
Steve
Grove City,Ohio,
U.S.A.
Premiere Trade AI ripoff
#5Author of original report
Fri, December 15, 2006
LYING AGAIN!! - I just contacted my credit card company (who gave me a conditional credit while they contact Premiere Trade) if indeed a refund had been posted to my account and the answer was NO. They haven't heard anything back from Premiere Trade since contacting them on Nov. 16th. In addition I still haven't heard from Premeiere Trade as they promised. DON'T DO BUSINESS WITH THIS COMPANY AND GET STUCK LIKE THIS!!
Michael
Altamonte Springs,Florida,
U.S.A.
Refund Issued
#5UPDATE Employee
Thu, December 14, 2006
We at PremiereTrade are committed to only the highest level of ethical behavior, and would never do anything that did not meet the high standards of James Dicks. Any customer who is entitled to a refund will certainly receive their refund in a timely a manner. I can confirm that this customer did in fact receive a full refund of their purchase price.