Print the value of index0
PremiereTrade Ripoff - dishonest, refuse to honor return policy.Altamonte Springs Florida
PremiereTrade is a company that sells software relating to trading stocks, options, mutual funds and the Forex foreign currency markets. They claim that their software can accurately predict trends and conditions that lead to successful trades.PremiereTrade sells their software and data feed at 2 hour seminars.
At these seminars, their instructors overstate the ease and simplicity of trading foreign currencies.
During the introductory 2 hour seminar, the PremiereTrade instructor says that the average person using the PremiereTradeAI software, can successfully trade foreign currency on the world foreign currency markets. They try to convince you that simply do exactly what the software tells you and you will make money.
During the 2 hour seminar, the instructor states that purchasing the PremiereTradeAI software would allow the purchaser to attend an 8 hour training class on their software. The instructor stated that there was a money back guarantee that, should the purchaser decide not to continue using the PremiereTradeAI software, the full purchase price would be refunded during the 8 hour training class. These guarantees were repeated by the Premiere sales staff.
I purchased the PremiereTradeAI software on September 29, 2006 at a seminar in Duluth, GA. I am pretty computer savvy but had no success with their demo Forex trade platform and their data feed. I then went to the 8 hour training class to try to learn and understand more about the software before deciding whether or not to return it for refund.
At the 8 hour training class there was total electrical power failure at the hotel just as the class was getting started. Refunds could not be made during the power failure. When it appeared that the power failure would last a long time(it lasted in excess of 4 hours), the instructor contacted the home office for instructions. The home office offered the option to attend other 8 hour training classes in distant cities. They also stated that a time extension of 30 days would be granted for attendees at the training class, for returning the PremiereTradeAI software for full refund if they wanted to do so.
I continued to try to use the software but found out that the PremiereTradeAI software and data feed was not always accurate when compared to other charts available on the internet. I also experienced problems with the limits and stops. Every demo trade resulted in a loss of money. One test trade resulted in a money loss even when the market moved in my favor. After experiencing the many problems with it, I decided to return the software for refund.
I called PremiereTrade and received a Return Material Authorization number, RMA No. 00969548. I mailed the software materials by US Priority Mail on Oct 18, 2006. Premiere verified receipt of the materials I returned to them a few days later.
I was told that it would take 30 days to receive a refund. I did not understand why it should take 30 days to refund money that was credited to their account instantly at the 2 hour seminar but gave them the benefit of the doubt. Later I found out that refunds would not be made to credit cards used to purchase the software but would be made by issuing checks.
After the 30 days period, I called Premiere. I was told that there was a backlog and they were making refunds in the order the refunded materials were received. I made numerous calls but always received the same answer. I asked to speak to someone that may have more information. I was told that there was no one at Premiere that had more information.
To date, Feb 9, 2007, almost 4 months after returning the software to Premiere, I have yet to receive a refund.
Tom
Suwanee, Georgia
U.S.A.
2 Updates & Rebuttals
Michael
Altamonte Springs,Florida,
U.S.A.
Refund
#3UPDATE Employee
Fri, March 30, 2007
We at PremiereTrade are committed to only the highest level of ethical behavior, and would never do anything that did not meet the high standards of James Dicks. Any customer who is entitled to a refund will certainly receive their refund in a timely a manner. I can confirm that this customer did in fact receive a full refund just a few days after speaking with us for the full purchase price. In addition, we are not in any way affiliated with Wizetrade so the wrong number must have been dialed. We at PremiereTrade are committed to providing the highest level of training and education for the FOREX market, and we are proud of the success that our customers achieve through our company training and our software.
Tom
Suwanee,Georgia,
U.S.A.
Mr. James Dicks, Michael Krajewski and company continue to delay, delay, delay refunds, scam continues.
#3Author of original report
Thu, February 15, 2007
This is an update to my 2/12/2007 Rip-Off Report
Based on Better Business Bureau files, this company has an unsatisfactory record with the Bureau due to unresolved complaints. With an attitude demonstrated by people that I have spoken to in their Customer Servic department, the BBB finding is very accurate.
Today I called the PremiereTrade at 1-800-677-5953. The operator answered WizeTrade. Guess they are in cahoots. Tried to contact Complaint Contact, Mr. Mike Krajewski (Director Business Development). To quote Mr. Krajewski in an update to another Rip-Off Report complaint, quote, "Any customer entitled to a refund will receive their refund in a timely manner."
Mr. Krajewski was away from his desk each time I called. I left messages. Later I received a call from a Mr. Terrance Macheny. Evidently Mike Krajewski will not talk to the people that have waited a very long time for their refund. Mr. Macheny repeated the same old song, delay, delay, delay, 3-4 weeks, 3-4 weeks, 3-4 weeks. This might not have been a direct quote but it is as near as I can remember. Mr. Macheny said, "We are giving refunds in the order that they were received. You should have your money (refund) in 3 to 4 weeks. We have a large backlog of request for refunds. I can't give you any more information than that."
I have heard these same excuses since November, 2007. If they have such a large backlog of refunds, this shows that the people that bought the software do not have much faith in it and want their money back.
I requested that they cut a check and send it to me by overnight delivery. Mr. Macheny said, "that wasn't going to happen." Four months plus at least another month is hardly in a timely manner.
Mr. Macheny offered to give me the software for free, 6 months of free data feed, teach me to trade. AND give me a refund. I refused. have no faith in their software, data feed or their company.