Complaint Review: Premium Advantage

Upon reviewing my checking account, I found (2) debits in the amount of $19.95. I contacted my bank and got a copy of these debits. A phone number was on the report and I called it. After being on hold for 10 minutes, a man named Mr. Kirby came on and didn't identify a company, just said hello. I asked what the company was and he asked me for my phone number. I gave him my number and again asked what this company was. He said that they were an answering service for many companies. I asked him why there where debits made on my checking account and he said that I had authorized these debits for a road side assistance program.

I told him that I have never authorized any such thing and he told me that they had a voice recording. When asked to hear the voice recording I was told I would have to write a letter and request that information. I told him I wanted my money put back into my account immediately and he told me that I would also have to write a letter for that. I sent a letter out to the address I was given. Almost 3 weeks later and still no money has been returned to my account. I called again and was told that I needed to address my letter to a Mr. Thomas Henry or they woldn't review it.

He apparently is the General Manager. I asked why I wasn't told this the first time I called and of course was told that I probably didn't hear it. I asked what happened to the letter that I sent the first time and was told that it is probably sitting there unread. I found that very hard to believe. I asked for a phone number for this General Manager and was told that there was none. So, I have sent out another letter today addressed to this Thomas Henry. Being a single mother that works fulltime and goes to college fulltime, I would never authorize any debits on my account. If you can be of any help with this matter please contact me.

Dawn
Elkton, Virginia
U.S.A.