Complaint Review: Premium Astrology

• Reading Purchased - Date: Sat, 30 July 2011
  
  
  
• Payment Method: Credit Card
  
  
  
• Information Provided to Website: Name, Date of birth, email address and Credit Card info - "personal wish"
  
  
  
• Reading done by: Norah
  
  
  
• Problem Noticed - Date: Fri, 5 Aug 2011
  
  
  
• Website: hhttp://www.premiumastrology.com/process/landing_pages/original/index.php?ga_campaign=(intl)+horoscopes+general+(content)+-+display+ads+only&ga_adgroup=astrological+readings&ga_keyword=astrology%20reading&ga_creative=shocking_728x90&gclid=CN7jlOrlu6oCFUYDHAodgkAx4w

 

• Dealing with: Deborah - Client Care Assistant at Premium Astrology
  
  
  
• Initial Offer: "Shocking" Free astrology mini-reading
  
  
  
• 2nd Offer: A customized full astrology reading done for $79 USD. With "6 free e-books" and extras added on for additonal sums of money.
  
  
  
• Claim: That the service offered is not a scam. And that the person doing the readings is also a world class psychic.
  
  
  
• Second Claim: that the readings are "not" pre-programmed and are customized to the
  
  
  
  
  
  
  
  
  
  individual.
  
  
  
• Terms of Service Agreement: 30-Day money back guarantee offered, if not satisfied with readings.
  
  
  
• Complaint: After receiving some double-ups via email; receiving the "same" mini-reading more than once and further requests to order another "full astrology reading". I googled Premium Astrology to find out that others like myself had been scammed out of money by this company.
  
  
  
• Instead of being provided with a customized reading I'd received generic pre-programmed
  
  
  
  
  
  
  
  
  
  templates which matched other readings that these other people had posted on website complaint forums 'word for word'.

In other words I hadn't received what I had paid for, false advertising.







Actions taken so far: I have sent a few emails asking for a refund, to be taken off



their database and stating that I no longer wish to receive their services.







Response from Company: Deborah, Client Care Assistant, initially apologized via email for the initial



double-up. When I found out about the scam and demanded a refund, I only received automated response with the ticket ID Number. Otherwise I've had no response, all other emails have been ignored.







Other victims of the scam: Say they also had no response via the email and cannot



reach this company by phone. Those have had had contact have only managed this



by the 'live chat option on the website'. Some have been refused refunds,



others promised refunds but have not received anything to date.



http://www.premiumastrology.com/process/customer_service/







Toget a better idea of the scam being perpetrated by this company - other victims



have posted complaints here:


http://horoscopereview.blogspot.com/2010/08/if-you-want-horoscope-that-is-pure-b.html


Attached is a sample of one of the so-called complimentary readings that I have received:







STRICTLY CONFIDENTIAL



These Urgent Revelations are Reserved Exclusively for: (Name)







I'm going to get straight to it. A time of immense importance your Transit Period is about to enter into your life. 







It is a time, if navigated properly, of great fortune and is a time when you will have the ability to FINALLY ATTRACT ABUNDANCE where you feel you are struggling most.It is in this time that is fast approaching for you, that you will be able to shake the "dark cloud" that has been covering you and BLOCKING YOU FROM GAINING ETERNAL LUCK AND HAPPINESS, specifically in the areas of LOVE and MONEY.







(Name), this Transit Period begins Monday August 15, 2011.







It will last for a period of 77 days, and following that will be a period of 3 months where you will become at peace with your new found happiness.



You made an excellent decision asking me for help, and at the right time it seems, too.



You see, Transit Periods occur only once, maybe twice, sometimes never per individual. It is a rare combination of things coming together that includes most predominantly the position and surrounding influences of you most influential heavenly body: VenusThe numerology character resulting from the date you first contacted me is: 4As promised, I have used these factors to prepare for you a Free Mini-Reading.



I will divulge all that I was able to see for you in a minute, but I must tell you that it is a very rare occurrence that I come into contact with an individual who is on the cusp of a personal Transit Period.



When I began meditating on you, the rush of light and energy that filled my mind was enough to take me out of state for a moment. I prepared myself for what I was about to see and began again...You see, (Name), there is an incredible potential inside you - a Life Force - waiting to burst. It KNOWS that its time has come to be released, and was almost screaming at me to help you let it out.I must also warn you though, there is some not so good news I discovered... I will explain that to you shortly as well.Again, as promised, I have completed a brief yet lovely Mini-Reading for you.



This Free Mini-Reading did not take much time at all - most of the time I have spent on you so far has been dedicated to deciphering important dates and decisions you will have to make during your coming Transit Period (I have already begun putting together your TRANSIT PERIOD GUIDE OF LUCK AND HAPPINESS which will serve as a guiding beacon of light for you during this most auspicious time).



Although my international reputation among famed psychics, celebrities and public figures is highly esteemed (I'll explain more in a bit), what only matters is the connection between you and I.



Keep in mind that these revelations only apply to your TRUE SELF. The one that is apparent in your birth patterns, and the one I connected to. If you feel that these revelations may be a bit on the optimistic side, it is because there is something that has been blocking you from reaching this TRUE POTENTIAL - the potential your coming Transit Period will be able to carry you to. 



In other words, (Name), I sense that there has been some evil pursuing you practically since childhood, and that youve had one problem after another, especially as far as money is concerned. I saw all the anxiety and suffering youve had to put up with, and I saw your present problems too. 



Some opposing influence seems to be at work in your life that could pose a serious problem, creating an abnormal block to the way your TRUE SELF should be living, as I saw when doing your Free Mini-Reading. 



But whats most important is that something very good and very special is being prepared for you in the coming weeks. 



You can expect a very pleasant surprise. Some personal or financial problem you have will disappear, after a remarkable improvement takes place in your life. I'll have to conduct a more in-depth analysis to tell you more about that, but for now, let's jump right in to the Free Mini-Reading: Free Mini-Reading for





(Name)

General Introduction



You need to find the answers to certain questions that concern you personally, questions you've probably been asking yourself for quite some time. You are involved with the people around you, you're interested in your future, and you look for ways to make your daily life easier.



Let's start with the main traits that make up your psychological profile, the particularities of your character that I find completely exceptional when looked at as a whole (taken separately these traits might seem banal, but in your case their combined effect explains much of the meaning of your life): Sense of beauty, love of life, simplicity, intelligence, grounded, ambitious, tenacious, loyal, energetic, warm hearted... and I should also mention Lucky, since luck smiles down on you naturally, and could become totally amazing if you knew how to take advantage of it!



Health

You have minimal apparent problems in this area: your energy and willpower are your two most precious allies. People who watch you are amazed by your work ethic and your consistency in action.



At the same time, you have no trouble saving your strength and applying effort only when needed, under almost any circumstances. For example, you enjoy getting activity outdoors but you don't let yourself get carried away! The more active you are, the more energy you feel you have each day.



Love - Emotions

Love plays an important role in your life, and you engage yourself with fervor, wisdom and gratitude. You do a lot to deserve your happiness, and you hope that your significant other is willing to pay you back in kind. You want to see desire and passion in the face of your loved one, and you want to be the only person to benefit. But be careful not to let your sense of possession gain the upper hand, or your passion might turn into destructive jealousy. Jealousy will destroy what your lucky star wants you to build.



Here is some important advice that might help you: persevere in your intimacy, don't let just anyone into your private life, never discuss your problems with anyone you don't completely trust, and make sure the people around you leave you in peace as far as your affairs of the heart are concerned, since they concern only you. Social LifeYou have enough personality and magnetism to do without any superior authority. Have faith in yourself, in your ideas and your initiatives. Hold your head high and persevere, and you will move forward without problems, even in the most delicate or hazardous of times.



Luck

Your golden number is 4, your lucky number par excellence. Use the number 4 as often as you can: for example, when you set up an important meeting, insist on the 4th day of the month, or 4 o'clock in the afternoon; when you take a train, get in the 4th car. Use it whenever you play a game of chance, etc.



If you have premonitory dreams - and you should! - 6 is your most auspicious number. It's also lucky for travel and in financial speculation.



And 11, your number for happiness, can also be used to combat evil spells.



Use a combination of these three numbers as often as you can. Luck will do many things for you, and your intuition will do the rest.



Some Final Advice

We are in the midst of a period of Great Change, and the opportunities are too good for us to let them go by, without lifting a finger. Your future looks fabulous in all areas of your life: money, emotions and various other activities. And you have the great privilege today of being at the forefront of those who are going to benefit from this new harvest. With or without my help.



THE DECISION IS YOURS!

It is clear that you have a huge potential, which you received at birth (a potential for unexpected luck with Money) which is in total opposition to the difficult life you are leading, and the bad luck which is unjustly affecting you at the moment.



You should never have had to deal with the difficulties and serious problems (especially those concerning Money) that seem to be ceaselessly plaguing you.



Here's why:Venus, along with the other planets that control your Destiny, have endowed you with tremendous Lucky Power.



This should have turned out to be very positive for you in terms of love, and the realization of what you really hold dear in life. But that has not been the case.



Of course you've had a few happy moments at certain times in your life. But you know that you have generally been lacking in luck in many important areas of your life. Isn't that so?



You have had some periods of luck and happiness on your journey. But SOMEONE OR SOMETHING HAS BEEN PREVENTING YOU FROM TAKING ADVANTAGE OF THAT LUCK. It has passed you by each and every time.



There have also been LARGE AMOUNTS OF MONEY THAT WERE WITHIN YOUR GRASP on many occasions, but once again an invisible hand seems to have prevented you from enjoying your potential profit.



As things stand now you take each day as it comes, without really knowing what will happen to you tomorrow.



Sometimes, because of a lack of self-confidence, you make decisions that eventually have serious consequences.



You may be thinking that this is all your fault. Well, that is not the case!



I HAVE A STRANGE FEELING, as if some HARMFUL INFLUENCE was forcing you to make the wrong decisions, those that attract bad luck instead of good luck (especially as far as Money is concerned).



Don't say to yourself: "I've never been lucky... I just have too much bad luck... I'll never get out of my present situation!"



Believe me, based on my experience I can confidently say that is not the case at all. On the contrary!



You have a right to happiness. And you should know that there are no unlucky stars in your astral chart. All you have to do is follow THE PATH TO LUCK AND HAPPINESS as indicated by your master planets, which will soon become active and influence your destiny... if you know how to call on them. 



It's too bad that we didn't meet each other sooner, (Name). You could be living with all the fortunate events that have passed you by or were interfered with by the HARMFUL INFLUENCE that has been plaguing you like a dark cloud.



But I'm here to tell you (Name), that it isn't too late!



You see, the TRANSIT PERIOD THAT IS FAST APPROACHING YOUR EXISTENCE is a very rare period when the influential bodies that make up your Astral Chart align with one another in such a way that it puts your life on steroids.



Have you ever noticed how people never seem to have a consistent amount of luck?

They either talk about how things haven't been going my way lately... or ... I feel like I'm on a lucky streak!



Well (Name) that is because each person's influential bodies are in CONSTANT MOTION, moving in and out of sync with each other. There are so many factors come into play that you can compare it to being put into a maze every couple months.



Everyone goes through their astral maze without knowing which direction to take at each turn. Some times they get lucky and get quite far in their maze, and other times they work themselves into a corner right away, and they go through a period of bad luck until a new maze (a new phase of astral alignments) begins.



Then, once in a very rare while, ONE WILL ENTER INTO A MAZE UNLIKE ANY OTHER. As I said, some people are never presented with this opportunity, but most people will enter into one once, maybe twice in their lifetime.



This maze is called their Transit Period. No matter which path they take at random during this time will result in bad luck. In fact, this is a time when most people find their true love, get that big promotion, find that dream job or SUDDENLY COME IN TO A LARGE SUM OF MONEY that puts them back on their feet no matter how far they get or where they end up in the maze.



Making it to the end of the maze is very rare and difficult to do, but just by sheer odds there are those few handful of people who do reach the end, and suddenly find themselves LIVING THE LIFE THEY'VE ALWAYS DREAMED OF... they've realized their Ultimate Destiny.



Remember Susan Boyle? She was briefly deprived of oxygen at birth, leaving her with learning disabilities. She was bullied in school the kids called her Susie Simple'.



When her mother passed in 1997, neighbors said that she stayed in the house, not answering the phone or knocks for 3 to 4 days. Up until her sudden fame in 2009, Susan described her life in West Lothian, Scotland as mundane and routine.



But then, (Name) she finally entered into her life's Transit Period. She didn't just find true love or get a raise.... she, by sheer stroke of luck, made it to the end. She solved the maze by chance... and received INTERNATIONAL STARDOM. She found her Ultimate Destiny, and has been living it ever since.



(Name)... if you ask me to, I can complete your Transit Period Guide to Luck and Happiness. In other words, because your Transit Period is nearly upon us, I can call upon all of my resources, consult with my peers and utilize the inborn abilities that I have cultivated over the years to see the path you must take when it comes time to enter YOUR Transit Period your Maze of Destiny.



But you MUST act fast, (Name). You unfortunately do not have time to mull it over and put it off, like so many opportunities you have done so in the past and regretted.



I offer my services at a MUCH REDUCED cost a flat rate rather than my usual $125 per hour. But only if you DO NOT SHARE this arrangement with anyone else. If any of my past clients found out that I had made a special exception for you, I would receive dozens of angry and upset letters.



I extend my full services in this manner to you and you alone,(Name) because of how rare and exciting it is for me to encounter an individual on the cusp of their life's Transit Period. BUT TIME IS OF THE ESSENCE,



(Name)



The fact that you came to me just before the beginning of your life's Transit Period might have been coincidence... but I know that powers of a HIGHER ASTRAL PLANE have come into play...



YOU HAVE VERY STRONG INTUITION, YOU'RE SENSITIVE, AND YOU ARE VERY GENEROUS, BUT sometimes other people take advantage of you, without knowing that THINGS aren't going so well.



HERE'S WHAT I CAN DO FOR YOU: 



Firstly, it's important for you to know that to help you it is not absolutely necessary for us to meet personally.



I have already helped hundreds of people who, like you, had serious problems with luck or love or money, and each and every time their most urgent problem disappeared, without my having to meet them face to face.



Because of what I felt about you (I always trust my first impressions) I know that YOU ARE VERY SOON GOING TO ENTER ONE OF THE MOST WONDERFUL PERIODS OF YOUR LIFE.



THIS EXCEPTIONAL PERIOD SHOULD BEGIN ON Monday August 15, 2011. I don't want to be more specific, because it could happen a few days before or a few days after.



It should last until Monday October 31, 2011 which means 11 full weeks of great good luck, followed by 3 very positive months in your personal life.



During that entire time I will be there, to point out all the opportunities for Luck and Happiness that you should take advantage of.



I will show you WHAT TO DO TO AVOID PROBLEMS that could arise for you (and how to turn them in your favor).



You must not ignore THIS PERIOD WHICH COULD TRANSFORM YOUR ENTIRE DESTINY. All you have to do to benefit 100% from the opportunities that arise at the start of this lucky period is act when I tell you to.



If you follow my advice, your situation should improve very rapidly after that.



As for the problem that you are most concerned with, I see A HAPPY SOLUTION IN YOUR IMMEDIATE FUTURE (much sooner than you may think). 



BUT YOU HAVE TO BE CAREFUL. There is an obstacle you have to avoid. You have to be very discreet about this.



A person who is envious of you may try to direct HARMFUL UNLUCKY VIBRATIONS at you (this could happen sooner than you think) to prevent you from getting a large amount of money. If that turns out to be the case, I will tell you exactly WHAT TO DO TO PROTECT YOURSELF AGAINST THE NEGATIVE VIBRATIONS coming from that person.



I'll also tell you what decisions you have to make (during the lucky periods that are coming your way) to ensure that your destiny advances firmly towards the realization of your imminent happiness.



I am this positive about your immediate future because I have the gift, proven many times over, of seeing things long before they happen.



Believe me, it's absolutely essential for you to know what important events will happen for you in the coming months, and I'll be happy to tell you about them.



You absolutely must take advantage of the fantastic opportunities for luck and happiness that will come your way in the 11 weeks of your Transit Period. Especially since they will be followed by another very positive 3 months for your personal life.



Here's what I am offering to do for you:



The moment I receive your urgent request I will perform an in-depth analysis of your case, and produce a TRANSIT PERIOD GUIDE TO LUCK AND HAPPINESS for you personally, so that the next 11 weeks become the most important in your life.



What you discover in this detailed reading has nothing in common with anything you may have been told up to now about you and your future.



You will receive a document that is more complete and more detailed than anything any other psychic may have done for you before.



All I can say is that even though you may have unsolved personal problems right at this moment, your immediate future shows that will probably no longer be a problem for you. IN THIS COMPLETE, IN-DEPTH AND EYE-OPENING READING you will discover (among other things):Exactly how to approach your lucky periods during the next 11 weeks(these are the turns you must take in order to find MONEY, LOVE AND LUCK).



Which OBSTACLES YOU ABSOLUTELY HAVE TO AVOID(the junctions where,if you take a false step, will take you off course where there is no turning back)



Which periods are most favorable for you in the areas that interest you most, including Games, Love, Money and Family. And that's not all...I will also give you specific advice for each precise situation you encounter in your family, and in your relations with other people. I will help you OVERCOME YOUR SOLITUDE, and I will also tell you how we can outsmart the envious person who may be preventing you from accessing the happiness you have every right to enjoy.



BUT THAT'S NOT ALL, (Name)...



Your case bestows upon me a sense of kinship. I feel that you will soon take a great interest in perfecting your own unique gifts, and CULTIVATING EXTRA-SENSORY ABILITIES OF YOUR OWN. Once you have received my guidance and seen for yourself the power these ancient practices can hold, you too will want to be one of the select few that can harness it.



That is why, when you accept my help today, I will immediately send you the additional materials FREE OF CHARGE. They are, in my opinion, the best expertly-crafted guides for beginner students. They are yours as a free gesture of my faith in you, when you show me that you are ready today...



 Note: To eliminate shipping costs, I will give these to you in digital form so that you can download and have them instantly!



BONUS #1: The Influence of the Zodiac



This volume takes one of the most extensive looks at how the Zodiac influences us as human beings. Each sign is broken down to reveal an intimate display of character traits, physical attributes, and per sonality profiles. Widely regarded by those who study the ancient Zodiac as being a professionally compiled manual, it is written in a very simple and interesting fashion that anyone will be fascinated by. Find out more about your True Self, and garner an understanding of how and why the Zodiac affects your day to day life... and destiny!Value: $64.99  YOURS FREE



BONUS #2: The Art of Astrology



A 327-Page comprehensive and easy-to-understand look at all the basic aspects of astrology. You will learn ALL the different elements that I take into account when conducting your full Astro-Clairvoyant reading. Everything from the physical characteristics of each of the 7 Spirits Before the Throne (the planets), to the common terminology used to how the Zodiac and the planets interact with one another in a number of different ways in order to paint a crystal clear picture of whatever it is I am trying to find by using the data of your birth and my innate gift of Clairvoyance. You will understand a good portion of what I take into account when conducting your Reading, which I feel will bring a deeper meaning to it all.Value: $99.97  YOURS FREE



BONUS #3: An Introduction to the Study of Tarot



Tarot is one of the oldest and most trusted methods of tapping into the Occult Science which governs much of the Interconnecting Energy of all things.This book will teach you the basics of how to read Tarot, so that with a simple deck you will be able to perform shockingly accurate predictions about the future, and gain clarity from the past.Value: $24.95  YOURS FREEBONUS #4: Power Numbers



This informative guide by American numerology expert and my good friend Albert Court will show you the basics of numerology. With this read alone, you will be able to perform basic - yet frighteningly accurate - numerology reports for yourself, friends or loved ones. It shows you how to calculate your Life Number, Birthday Number, Personal Number, Year Number, Reality Number, Your Heart's Desire Number and Your Image Number. It also shows you the significance of these numbers and how they can be immediately applied and called on to your benefit!Value: $47.99  YOURS FREEBONUS #5: Speed Palmistry



Your hand is a map reflecting your personality, your past, and your personal potential. This book is designed to give you instant access to the ancient art of palmistry. By the time you finish reading this book you will be glad to discover how easily you will able to give Amazing Character Readings, and tell the fortune of your friends - simply and mysteriously from their hands. This quick read makes it easy to learn!Value: $23.49   YOURS FREEBONUS #6: 101 Golden Keys to Success



Many times we project negative energies out to the Universe, thus we get negative things and feelings in return. This quick-reference guide is a good way to reset your thought processes whenever you feel you may be giving out a "bad vibe". Positive vibrations are key to changing your life and acquiring abundance in the areas you lack it most. Keep these 101 Golden Keys to Success in mind, and you will set yourself up to attract all the wonders life has to offer that you never thought possible!Value: $19.99   YOURS FREE



That's a total value of over $280, but you receive all 6 COMPLETELY FREE when you partner with me today to combat the evil that has plagued you, and move toward together into a new era of Prosperity by unleashing your Life Force within!



All I need is for you to answer a few simple YES or NO questions answers on the next page: (Click Here)Rest assured that the application contains no indiscreet questions, and that it will remain strictly confidential between you and me. 



THIS READING WILL ALLOW YOU TO MAKE THE BEST OF THIS FABULOUS 11 WEEK PERIOD THAT IS BEING PRESENTED TO YOU.All you have to do to finally access all the happiness you deserve is to complete the the information and send it back to me today: Click Here



Do it right away. There's no reason to wait another day.You know you'll never get another chance to discover so many amazing things about yourself and about your destiny. Transit Periods are not to be taken for granted, (Name)You have to admit that IT WOULD BE A GREAT PITY NOT TO TAKE ADVANTAGE OF ALL THE LUCK THAT AWAITS YOU once again, simply because you didn't act in time.



Very soon you can receiveTHE MOST COMPLETE, DETAILED AND PRECISE ASTRAL READING OF YOUR ENTIRE LIFE.Very soon you'll be able to see your luck start creating the first positive events in your life...You'll see your life changing just like you wanted it to, and everything I predicted for you coming true...And then you'll congratulate yourself for putting your trust in me.



I'm counting on you -YOUR HAPPINESS, AND THE HAPPINESS



OF ALL THOSE YOU LOVE, IS NOW IN YOUR HANDS.



I'll keep an eye on my e-mail starting today, while I wait for news from you so that I can come to your aid. In all sincerity I remain,



Your devoted friend,Astro-ClairvoyantVERY IMPORTANT:



MY WORK IS COVERED BY A TOTAL 30-Day SATISFACTION OR MONEY BACK GUARANTEE.



If after a month into your Transit Period you are not completely satisfied with my work or are unable to apply my wisdom to begin realizing your Life Force, all you have to do is send me an e-mail with Transit Period Guide as the subject, and write I want to be reimbursed in the message, with no further explanation. You will receive a fast and total refund, made out to your name, with no further questions asked. That way YOU CAN BE CERTAIN THAT YOUR LIFE CAN CHANGE WITHOUT TAKING THE LEAST FINANCIAL RISK.



Along with your TRANSIT PERIOD GUIDE TO LUCK AND HAPPINESS you'll receive,as a free gift on top of the $280 worth of bonuses that I have already described: "MY MAGIC WISH-FULFILLING PENTACLE".



This Pentacle seems to be impregnated with a mysterious secret that contains POWERFUL ASTRAL FORCES. It is reputed to trigger the RAPID REALIZATION OF YOUR SECRET WISHES. Many men and women who have had the privilege of owning a MAGIC PENTACLE during a period of luck, have seen their SECRET WISHES come true, often in less than 7 days. It is urgent that you use it as quickly as possible, so that you are prepared for THE GREATEST CHANGE YOU HAVE EVER KNOWN IN YOUR LIFE. 



The Time To Act Is NOW, Name!) Remember That I Only Ask For A Flat Fee And You Will Not Be Billed The Usual Rate Of $125 Per Hour. THIS ARRANGEMENT IS TO STAY BETWEEN US I Ask That You Do Not Share It With Anyone! 



CLICK HERE *NOW* TO COMPLETE YOUR URGENT REQUEST,(Name!)



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