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  • Report:  #1472199

Complaint Review: PremiuSmart

PremiuSmart Sent me an item I did not order.

  • Reported By:
    Inil — Henderson United States
  • Submitted:
    Fri, January 25, 2019
  • Updated:
    Fri, January 25, 2019

-- On Thu, 1/24/19, PremiuSmart <support@premiusmart.com> wrote:

> From: PremiuSmart <support@premiusmart.com>
> Subject: Re: Re: Re: Re: Re: A shipment from order #15822 is on the way
> To: ijero@yahoo.com
> Date: Thursday, January 24, 2019, 10:09 PM
>
>    
> Hi inil swann,
>
> Ticket: https://premiusmart.freshdesk.com/helpdesk/tickets/10228
>
>
> That's impossible.
>
>
> Return them back,i will refund.
>
>
>
>
>
>            
>               On
>               Fri, 25 Jan at 11:47 AM
>               ,  inil
> swann <ijero@yahoo.com>  wrote:
>               Since it is only 27 dollars then give it
> back as it is not what I ordered 
>
>
>  On Thursday, January 24, 2019, 6:43 PM, PremiuSmart
> <support@premiusmart.com> wrote:
>
>
>    
> Hi inil swann,
>
> Ticket: https://premiusmart.freshdesk.com/helpdesk/tickets/10228
>
>
>
> It's only 27 dollars, you got what you
> paid.
>
>
> This wig is worth
> that money
>

  On

>               Fri, 25 Jan at 10:38 AM
>               ,  inil
> swann <ijero@yahoo.com>  wrote:
>               Because you sent me a wig that I did not
> order.  I should not have to pay for something that I did
> not order.   
>
> How would you feel if someone did that to you?
>
>
> On Thursday, January 24, 2019, 6:31 PM, PremiuSmart
> <support@premiusmart.com> wrote:
>
>
>    
> Hi inil swann,
>
> Ticket: https://premiusmart.freshdesk.com/helpdesk/tickets/10228
>
>
>
> Why not accept my partial refund?
>
i inil swann,

Ticket: https://premiusmart.freshdesk.com/helpdesk/tickets/10228

Why not accept my partial refund?

On Fri, 25 Jan at 3:06 AM , inil swann <ijero@yahoo.com> wrote:
No, No, No, you pay for the postage. The postage will be approximaely $40.00. This is more than the wig cost. I did not order this wig. You should have told me that the wig was not in stock before you sent it. Please, Please, Please, pay for this wig to be returned and give me my money back.
This is wrong for you to do me like this !!!!!

 

--------------------------------------------
On Tue, 1/22/19, PremiuSmart <support@premiusmart.com> wrote:

Subject: Re: Re: Re: Re: A shipment from order #15822 is on the way
To: ijero@yahoo.com
Date: Tuesday, January 22, 2019, 6:48 PM


Hi inil swann,

Ticket:
https://premiusmart.freshdesk.com/helpdesk/tickets/10195

 No

problem. Please return the item to the following
address:
NO
shipping label
Guifang
Li
715#
Yang zi jiang Road
Yangzhou
City, Jiangsu 225000
China
Phone:
+86 17306261169
Please
email us the item tracking info including the item tracking
number.
The
item must be unused and the tags remain intact. Refund will
be given through customer's original payment method
within 7 working days after the item is received in the
warehouse.
Thank
you,
Premiusmart Support

 

On

Wed, 23 Jan at 10:47 AM
, inil
swann <ijero@yahoo.com> wrote:
Hello, I am sorry, I cannot do
anything with this hair, I cannot use this hair for
anything. I do not want the hair, it is horrible. Please,
please just take the hair back and give me my credit refund.
PLEASE!!!!

 

-------------------------------------------

On Tue, 1/22/19, PremiuSmart
<support@premiusmart.com> wrote:

Subject: Re: Re: Re: A shipment from order
#15822 is on the way
To: ijero@yahoo.com
Date: Tuesday, January 22, 2019, 6:41 PM

Hi inil swann,


Ticket:
https://premiusmart.freshdesk.com/helpdesk/tickets/10135

 

How about 20%?

 

On

Tue, 22 Jan at 1:32 PM
,
inil
swann <ijero@yahoo.com>
wrote:
No this is not what I
want and
ordered. I will return it to you
and you give me full credit
please. Thank
kindly

 

On Monday, January 21, 2019, 8:04 PM,

PremiuSmart
<support@premiusmart.com>
wrote:

 

Hi inil swann,

Ticket:
https://premiusmart.freshdesk.com/helpdesk/tickets/10135

 

The real object has some differences with the

ad.
How about a partial refund of 10% as
compensation, and
you keep the hair?
Thank you
Frank
Premiusmart Support.

 On

Sun, 20 Jan at 3:50 AM
, inil
swann
<ijero@yahoo.com> wrote:

The one I ordered was a wavy, not
near as
much hair as this, it looks nothing like this.

 

--------------------------------------------
On Thu, 1/17/19, PremiuSmart

<support@premiusmart.com> wrote:

Subject: Re: Re: A shipment from order
#15822
is on the way
To:
ijero@yahoo.com
Date: Thursday, January
17, 2019, 6:59 PM

 

Hi inil swann,


Ticket:
https://premiusmart.freshdesk.com/helpdesk/tickets/10098

I am

sorry
for it.

Can you give me some

pictures so that i can see what

happened?

 

Thank you

Frank

Premiusmart Support.

On

Fri, 18 Jan at 6:09 AM


, inil

swann <ijero@yahoo.com>
wrote:
Hello, I received the
order and it
is not like the
picture on
your website. I would like
to
return the
wig for a
full refund. Again, this wig is not
like
the picture.

--------------------------------------------

On Fri, 1/4/19, PremiuWigs.com
<support@premiusmart.com> wrote:

Subject: A shipment
from
order #15822 is on

the way

To:
ijero@yahoo.com
Date: Friday, January
4, 2019, 2:14 AM

 

Your order is on

the
way

 

 

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