Preventive Pest Control Lied to us and charged us for canceling a large amount, when the salesperson told us that it was not a contract. Pasadena Texas
We had a salesperson come to my house explaining that the first service would be free. The first thing that, my husband and I asked was,if it was going to be a contract. The sales person told us no, and also said that, we can call them whenever we wanted there service. We did not even sign a contract or nothing. So, since it was free for the first service, they went ahead and came when my husband and I were at work. When I got home,there was a paper saying that they had came and did the service, also it had the next appt. which said that if we wanted to cancel, we had 30 days to cancel, so we canceled the same week. After a week or so, we recieved a bill for $115.00. Because we broke the contract, which we were told that there would be no contract involved at all, we even asked the salesman more than once, to make sure.
Veronica
houston, Texas
U.S.A.
2 Updates & Rebuttals
Greg
American Fork,Utah,
U.S.A.
Response
#3UPDATE Employee
Wed, November 19, 2008
One of our primary goals at Preventive Pest Control is to ensure that each customer receives outstanding customer service on each and every visit. We take very seriously anyone who believes that they have not received such a service and will use all means necessary to rectify the situation.
It is unfortunate that you feel this way about us, but based on the limited information provided in the report, it is hard to determine whether or not this was just a simple misunderstanding. I would be more than happy to speak with you and resolve any issue that you may have. You may contact me at 713-946-9202.
Ryan C.
Manager, Preventive Pest Control
Preventive Pest Control has been operating in the Houston area since 2002 and is a BBB accredited business.
Greg
American Fork,Utah,
U.S.A.
Response
#3UPDATE Employee
Wed, November 19, 2008
One of our primary goals at Preventive Pest Control is to ensure that each customer receives outstanding customer service on each and every visit. We take very seriously anyone who believes that they have not received such a service and will use all means necessary to rectify the situation.
It is unfortunate that you feel this way about us, but based on the limited information provided in the report, it is hard to determine whether or not this was just a simple misunderstanding. I would be more than happy to speak with you and resolve any issue that you may have. You may contact me at 713-946-9202.
Ryan C.
Manager, Preventive Pest Control
Preventive Pest Control has been operating in the Houston area since 2002 and is a BBB accredited business.