Complaint Review: Price Is Right Travel

My husband and I were scheduled to go on a cruise for our anniversary. My husband lost his job and we were unable to go. The cruise was to be from September 22-26, 2003. We called and cancelled our cruise in March of 2003. Our letter of cancellation was in the office of Price is Right Travel by April 1, 2003, as required to obtain a refund.

We have made at least 11 telephone calls to the Price is Right with respect to our refund. We were first told it would be 6 - 8 weeks from our cancellation. We were then told it would be 6 -8 weeks from the cruise date. Now, it has been 8 months since our official letter and more than 8 weeks since the return of the cruise, we still do not have out refund.

I have spoken with Charles Smith, CEO himself and still have received no cooperation. They are now not returning my calls at all.

Dawn
Columbus, Ohio
U.S.A.