Complaint Review: Price Line.com

Used the Price Line negotiator to book a hotel at the beach.  Initially, it was a very good deal . . . until I called to confirm the room.  Apparently Price Line only booked us a smoking room.  That's why the deal was so good.  Since we could cancel and get a refund, I was forced to pay an extra $180 to "upgrade" to a non-smoking room.  This is the 21st Century.  A non-smoking room is not an upgrade; it's standard.

I contacted Price Line about this, and their response is "tough."  

So, lesson learned.  I should have done the footwork myself.  My advice:

Don't use Price Line.

They don't care about their customers and won't work with you to solve problems they create.  You'll get a better deal by yourself.