Complaint Review: Priceless Times/Distant Palms Vacations

We received a phone call from Kayak telling us that we had won a free 5/6 all inclusive resort in Cancun, as well as a 8/7 Caribbean cruise. They said that each family was receiving a phone call and if they answered then they won and that all we had to do was be sure to post on social media that Distant Palms Vacations sponsored us. Lucky us!

We were excited, but while my wife was on the phone I began searching the internet for any indications that this could be a scam, especially since none of the names were matching up. I found multiple reports of people informing about this scam, right as they switched my wife over to the "supervisor." He told us that he had a girl with the same name as my wife and that he was from a small town not too far from her home town. They were pretty convincing about getting a credit card on file and that it wouldn't be charged until later and only with our authorization.

My wife gave them our CC information right as I got a call from Chase bank alerting us with a fraud alert. The (fraudulent) phone caller told us that the transaction of $344.23 didn't go through and asked us to approve it through our bank, so we put them on hold while we researched more online. We didn't approve the Chase alert and when we got back on the phone we told them that we were aware that they were a fraud and they became fairly hostile and rude. Their last ditch effort was to tell us that we were selected winners and that we would be missing out on it, but we told them no thanks. But we did give thanks to you, Internet, from saving us from a $700 scam!

Calling as representative of Kayak