Complaint Review: Priceline.com

Priceline.com bought ticket under false information given by Priceline representative that 3 year old could fly without ticket sitting in lap, NOT TRUE Norwalk, CT Norwalk, CT .....

I am writing this on behalf of the person who purchased the ticket. She asked if a separate ticket was needed for her 3 year old and was told no- she could sit in her lap. A few days later received a letter from Priceline that this wasn't possible since the US was at high level of security and that she would have to purchase another ticket. her ticket cost 200.00, price for the child's 1000.

Since there is no way she could afford the ticket she asked for a refund. Was told no via email, called on the phone and was told she was confused no one told her the child did not need a ticket and would not refund her money.

A third attempt via email, explaining that this was Priceline's error and no fault of hers, they still did not have the intergrity to refund the ticket or provide a voucher for use at a later time.

Penny
Wrightsville Beach, North Carolina
U.S.A.