Complaint Review: Priceline.com

Appreciate your comments and apologies Jeff. Definately not your fault at all. Hopefully you will be a major positive influence on Priceline.com. Overall, it is a policy that I'm sure is not appreciated by anyone who purchases tickets at Priceline.They need you as an employee and spokesman!

Have a great day and thanks again,

Cary

Cary,

I am not trying to say you are 100% wrong and Priceline.com is right. I disagree with a lot of the Priceline policies, and my superiors are fully aware of my stance on those certain things I don't agree with.

I wish we had more to offer than just an apology. Best of luck to you with Travelocity.

-Jeff

Jeff,

I see your point that your trying to protect priceline but the REALITY is in many states consumers have laws such as the "lemon law" for automobiles and similar laws for other consumer products and services.

As a company employee I can see that rather than trying to help me in this matter and rather than trying to provide me (a customer who payed money) with good service you would rather try to put me down on this rippoffreport.

People are humans Jeff and often people have life changes that will not allow them to travel, hence the reason for my trying to extend this flight. In order to grow your business you need to keep your customer happy. This is one reason why I am returning to Travelocity. They outshine Priceline.com in every way.

In anycase, they've lost me as a customer and this is not a good promotional method for your company to do business. Our company has dropped Priceline from any future travel reservations. Priceline.com is no longer part of the preferred vendor list.

All the best to you,

Cary

You say "Thanks for your concern but to make it clear, I was NOT aware of this contract or I would not have committed to the purchase with priceline."

That right there is EXACTLY my point! I do understand consumers don't have a ton of free time but when you're investing money into a travel purchase it is important that you are aware of what you are doing, especially when you are required to initial something.

Again, this isn't a scam, simple an error on your part for not paying attention to the details during your request process.

Thanks for your concern but to make it clear, I was NOT aware of this contract or I would not have committed to the purchase with priceline.

I've been travelling for years and you can easily call an airline company and pay extra for an extension.

As I mentioned the management could give a %^&*( and when they reply they send preformed email messages etc etc.

My point is that Priceline.com is aware that consumers sometimes have to make changes to their itineraries. Its a scam.

Consumers have rights and when you buy big ticket items, like cars or televisions I can understand their is use if I take it for a drive or take it home but in this situation I didn't use anything. And frankly, I didn't get such a great deal.

I will never do business with Priceline.com nor will I encourage anyone to use the service, it sucks!!!

One of my friends backed out from buying a ticket this week after he heard my experience. Can you blame him?

Again, thanks for your input, appreciate it.

Why the urgency to file a law suit with Priceline.com? When the reservation is being booked you are made aware of the policies associated with the reservation before you ever confirm the purchase.

I can understand your frustration with the policy itself but desiring to file suits with a company because of a policy you were already aware of because it conflicted with your personal issue, isn't grounds for law suits.