Complaint Review: PRICELINE.COM

I recently booked a hotel room with Priceline.com They claim to guarantee the lowest price on hotel rooms. Not true. After agreeing to the Priceline.com price of $100.00 for a room in Chicago I discovered upon registration at the hotel that the standard room rate was $85.00.

I contacted Priceline later that evening to inform them of the discrepancy. After finally making contact with a Customer Service Rep. I was put on hold and then continually routed from one rep to another.

Once I returned home 2 days later, I attempted to contact Customer Service again... only to be told I have 24 hours to file the complaint. I explained the situation. Their response was a rude... "you should have kept calling and or waiting." I will be contacting the Attorney General, FTC, BBB, ETC.

Kelly
HAMILTON, Ohio
U.S.A.