Complaint Review: Priceline.com

On 3/28/08 I purchased a vacation package over the phone from Priceline.com for my honeymoon. I believed all the ads that this was the best place to book. Boy was I wrong! The representative screwed up my reservation and confirmed a different package and price than what I was charged for on my credit card. In fact they charged me alot more than what I had agreed to. Upon recieving the email confirmation and seeing the mistake I called priceline to correct the error and they said sure, for a fee. I informed them that this was their mistake and asked again for them to correct it. They said no. I spoke with Teddy from the corporate offices who apologized and assured me that I would recieve a full refund in 10 business days. After 15 business days passed and still no refund, I called again. I got the same run around. I recieved a partial refund but not the entire thing not even half. Now priceline says I have to wait for the airline to issue the refund. I waited again and then contacted US Airways who informed me that they have no intention of issuing a refund due to pricelines error and if I want my money I need to call them and get it. I called them back and they said again that their hands were tied. Now I am out over $650 because priceline made a mistake and refuses to refund it. Don't make the same mistake I did. Spend the little extra cash and book with expedia. Expedia even gave me a discount when they heard how much trouble I had with their competitor. Now thats customer service!

Kim
BEACON FALLS, Connecticut
U.S.A.