Complaint Review: Priceline.com US Airways

I recently got layed off from a job which I was recruited for out of Virginia to Denver, Co. two years ago. I have decided to move my 7 months pregnant wife, my toddler daughter, and my elderly disabled mother back to my hometown of Erie, Pa. because of economic necessity.

My plan is to fly my family out to Erie ahead of me. I will follow in a rental truck with our belongings.

I needed to buy one oneway ticket for my wife to Erie, Pa.. My mother has open tickets for travel on US Airways. I went to Priceline.com to see if I could buy one ticket for my wife and to develope an itinerary that would enable my wife, daughter, and mother to set together on the same flight from Denver to Erie.

The next thing I know, I'm being ripped off for $488.90, for two round-trip tickets to Cleveland , OH., which we could not possibly use. I may have not went through the website correctly, but I never accepted these fares, and immediately called costumer service in a vain attempt to resolve this issue. There is only recorded messages avilable. I then went to their online costumer service, only to be told that once a transaction takes place, it cannot be changed.

I then went to the Denver Airport to get tickets for my family on US Airways to Erie, Pa.. As said before, my mothers ticket was paid for in a package prior to all this. I paid $380.00 for my wifes ticket, plus $100.00 for the family cat.

I then went to the bank on which my card is drawn on, to see if they would help me. They would not.

I went back to the airport, and went to the US Airways ticket counter to see if the supervisor (Darlene Hyatt), could help me. She stated that under no cicumstances could anything be done to help me, and that she was sorry.

The Priceline.com site is not at all user friendly, and seems to be set up to trap people into mistakes, with no way out.

Jeff
Denver, Colorado