Complaint Review: Priceline

I called to book a travel package and due to the weather in Orlando, Florida I called to switch the package to Virginia Beach. The representative told me that he can't switch anything from his side but he can see about a FULL refund. He placed me on a hold while he "looked" into it and came back and said " I went ahead and cancelled your hotel for no fee and your rental for no fee, I'm gonna transfer you to flight services to cancel your flight." Flight Services told me there would be a 200$ cancellation fee so I told them to reinstate my package which ONLY then they told me was non reinstatable. So I was left with a flight to Orlando with no hotel or rental. After hours and hours of complaints and transfers, Multiple representatives asked why didn't the prior rep direct me to flight services first. One rep asked me why didn't I call the airline first. I told them because as of right now your my travel agent I booked all three through you so its only right to cancel all three thru you. That's your job to make sure I have the best options available for my situation not leave me with a situation that's worse. So then they told me American airlines was responsible for my refund. So I took it upon myself to call American Airlines cancellation deptartment's supervisor and explain the nightmare of a situation Priceline left me in. They apologized and was in shock that priceline would cancel my hotel and rental first but informed me that Priceline purchases their tickets in bulk in advance and PRICELINE was responsible for my refund, and also that I should be compensated for their egregious mix up. So I called Priceline back to tell them and they told me that wasn't true The representative stated that the airlines told me that to "Get me off the phone. " They said the airlines needed to provide them with a waiver or and authorization code so i called American Airlines back and they said again the responsibility is on Priceline. They said they not liable until i take my first flight out of the city. Which again Priceline isnt practicing good ethical business practices with. I have left messages with 3 upper management officials in hopes to get this issue resolved.