Complaint Review: Pride Auto Body

I normally do not take the time to write reviews like this BUT this stuck with me. I brought my 2016 Corvette to PRIDE AUTO in Santa Clarita (26867 Ruether Ave.) to re-upholster the driver's side seat, remove glass from the driver’s side door panel, and to re-finish my passenger side rear rim.

I got the car back and was not able to completely inspect it until I got home that night. The seat was re-upholstered so poorly it looked like an amateur did the work-not a professional (see pics) The glass was still in the door panel and the panel was not re-attached properly to the door. The rim, however, was refinished beautifully I must say. I was terribly unhappy with 2/3 of the three repairs I paid for.

What happened next shocked me. I contacted Pride Auto to correct the issues and they were not happy and went on to state they may have to charge me or the insurance company more to correct the items I ALREADY paid them for!

I did not think they handled the matter professionally, but reluctantly agreed to take my car back for them to correct the issues. However-once I tried to bring the car back all lines of communication had been severed. I lost all contact with them. I called, e-mailed and even text my contact there….several times. I got no reply whatsoever. It was clear that they did not want to correct these items.

Frustrated-I disputed the charge with AMEX. AMEX denied the dispute and I ultimately ended up paying for this sub-standard work. Come to find out their reply to AMEX was filled with false information implying I just wanted free repairs. They offered to correct the issues but A) they do horrible work so I do not think they can correct it and B) most importantly, I do not trust them with my car at this point; too much bad blood.
I have closed out the matter and moved on, but I vowed to share my story in the event that perhaps even one person reading this will avoid using this joke of a shop.