Complaint Review: Pride Moving and Storage/Western Relocations

Pride bought Western Relocations about 4 months before they moved us - something they didn't feel they needed to tell us - until much later. About 5-6 months later they raised our storage rate $110.00, we were in another state, what the **** was I supposed to do? I had been told that as long as they had it, everything was insured - we paid extra for it. Little did we know.

We finally had my stuff delivered to the new house, when he informed as he was almost finished - that he'd found another truckload of our stuff and it would cost me ANOTHER $2K to have THAT delivered. We argued, heatedly but what was I to do - he had our stuff.

Our stuff HAD been packed into "vaults" and we were told by Western Relocations; Mike and Kyle Evans, that the items would not be taken out of them until they were unpacked at our new location. Pride Moving and Storage  unpacked EVERYTHING, put the items into a large truck and brought them here. All through the un-packing as we were checking off box numbers against the original packing list, I kept noticing - and mentioning - things were broken or missing, Mike kept saying, "... anything missing or broken - just let me know, we'll take care of it ...".

6 months or so later, when we'd been able to go through EVERY box, as most were mislabeled and we kept finding things that we'd thought were lost, I had a list of items that I'd replaced, items that were broken and items that were out and out missing.  

Some of the items missing are  irreplaceable; like my Fathers, great grand fathers' garment scissors that came through Ellis Island with my Grandfather. Private items of my sister who passed at an early age, various other personal items I'd rather not mention here, were gone. All the batteries and chargers to my power tools, some of my best and most expensive radios, a lot of my electronic parts etc., were also gone.

He refused to talk to me, only text back and forth. Took about 6-8 weeks to get him to answer. "Send me a list, I'll have it taken care of." I did, a week later I had to pester him to get an offer of $200.00 for everything - you see he's not responsible. We have proof that we paid insurance but he disavowes it, claiming it's only for when it's WAS in the truck - nothing for storage - if that  is so, why didn't he tell us, when they took over, that our items were NOT insured? 

If we are in ANY way an example of his business practices, I must tell you DO NOT trust this man. He is not good to his word, does not take his responsibility to you seriously, and his word is, well just that, a word.

So not am I only out the money, but I'll never see the items that couldn't have been replaced.