Complaint Review: Primary Capital Real Estate & Mortgage

Boyd Roberts refinanced our home and quoted our loan fees which were where told would be zero--he would only take his fee from the bank. Our closing date was fast approaching and we were very nervous, he delayed and delayed until the last possible day. When he had his notary arrive our fees were over $5,000 dollars for the loan. When we balked and had the notary call him (he was on speaker and did not know) he told the notary that we had to sign or it would not close and that we had not choice but to sign. Further, he told the notary "do not come back here with out those documents signed, I don't care what you have to do." We signed and reported him to the DRE and nothing has ever come of it.

 In addition to this loan, when we could no longer make our payments because the loan was an adjustable and increased by almost $800 per month his wife Kristi Roberts told us that she could "short sale" our home, that we could live there for free for "probably a year".

 She instructed us to stop making our payments so that, as she put it, the bank would start talking to her.  We were evicted in 6 months and now live with my mother with our newborn child.

 We spoke to some of the people that used to work with Kristi and Boyd and they told us this is common practice--push the loan out so that the consumer will be forced to sign or loose the mortgage/home they want--that way they don't pull out because of the fees. They then target all of those adjustable rates they sold and try to get the home owners to short sell their home. It is against the DRE ethical standards to entice someone to stop paying their mortgage in order to make a sale.

 These two are bad news here in Temecula and Murrieta, CA. They need to be stopped and the department of real estate is not doing anything.