Complaint Review: Prime Storage Group

Was hung up on and mistreated after a week and 2 separate intentional attempts at price hikes from Internet quote/lock/reservations. They intentionally misled falsely & advertised even with written emailed quotes then "without a single disclaimer" wiggled out of the legally obligated price and senior citizen discounts with lame excuses that apparently don't exist. On the 2nd try I went directly to thier website and "carefully read fine print" where in addition to the "exact emailed quote to the penny with taxes" there is not a single mention of a $15 lock in fee nor a quote of a dime in Administration fees. At the minimum it's easily false advertising if not intentional theft by deception. Not only did they do this one but TWICE over a week and the 2nd time was over a ridiculous $3 even though I had a reservation sent to my email the very night before at 10:34pm when they were closed yet somehow when they opened the next day they expected me to pay A HIGHER RATE!!

Furthermore the call center is the shadiest place I've ever spoken to.. 3 different people won't even give me the ACTUAL corporate mailing address or ANYONEs last name, any supervisor name or even a public company phone number?? It's actually scary places like this take your FULL name, address and more but then say this.. SMH Then when I complained for a corporate boss the 20 something phone girl says the 30 something "acting Manager" who just commited fraud doesn't want my business so there is nothing to discuss with corporate, like huh?!! Cybil I wouldn't use you at this point if it was FREE for a year and you paid me.. you showed you are untrustworthy & sketchy people! I guess I dodged a bullet if I actually had took the unit as they are all unbelievable, morally bankrupt people who hopefully will be fined!!