Complaint Review: Prime Storage

BEWARE OF PRIME STORAGE   Prime Storage has been a terrible experience. I had S&E Mini Storage for 28 years. They were easy to deal with, and ALWAYS responded to complaints and concerns. They also had nice friendly employees, and even a clean rest room. Now it is a disgusting pigsty.   Three years ago, Prime Storage bought S&E. With S&E I always paid in advance at the current monthly rate. With Prime Storage I paid for a year in advance and they charged me the following year's proposed, forthcoming rate. If this wasn't illegal, it was certainly unethical.  

Although they sent a letter stating they had a grievance policy they refused to address my legitimate complaint. The person in charge even started yelling at me over the telephone.   Every six months they would send me a letter stating they would need the same proof of insurance. I wouid have to spend my time contacting Travelers to get them to send the same information. I would call Prime and ask them to have the courtesy to contact me upon receipt from Travelers.

They said they would but never did. Instead, I would get a letter from Prime saying I needed additional insurance from Prime. Over and over again, every six months I would to go through this. Pitiful customer service!   There is NO customer service. They even have their dumpster locked up so customers cannot dispose of anything. Use another storage facility that actually cares about their clients.  

Tony Raymond (((REDACTED))) Baltimore, MD (((REDACTED)))