Prime Time Shuttle Red Vans Mgmt Services Inc Left me stranded at LAX with a prepaid shuttle reservation Los Angeles California
I had a prepaid reservation for shuttle pickup at LAX, reservation made over one month in advance.
I was on time at LAX and waited at the curb for Prime Time after a 15 hour international flight. I had repeated texts from the dispatcher while I waited for my 8:15am pickup:
+13102725350: Prime Time Shuttle: Exit the baggage claim area, go to the nearest Prime Time Shuttle Lollypop Sign. Check in with the Kiosk or call 310-464-0372. 7:16 AM
+13102725350: Prime Time Shuttle: We are dispatching vehicle for you. We will send you a update, when driver is on the way. 8:22 AM +13102725350: Prime Time Shuttle: We are dispatching vehicle for you. We will send you a update, when driver is on the way. 8:30 AM +13102725350: Prime Time Shuttle: We are dispatching vehicle for you. We will send you a update, when driver is on the way. 9:24 AM
Finally at 9:25am (70 minutes after my scheduled pickup time) I receive an email and voice mail saying: "Your Prime Time Shuttle Reservation 92758 has been canceled by an Prime Time Shuttle admin. We suggesst you make alternative travel arrangements." I then had to take a taxi home for $100 more than my Prime Time fare. Following this event I made repeated telephone calls, and sent emails to Prime Time "customer service" to make a claim for a refund of my fare and taxi charge. Each call was met with a different store from Prime Time, "your refund will take six weeks", "we have changed our policy and no longer issue refunds", your refund check has been mailed", "we never received your request for a refund". Finally, after ten weeks of harassing them I received a check for a partial refund, not even the full amount of my expenses.
Prime Time Shuttle is in essence a criminal enterprise and should be regulated out of business. What use is a shuttle service that won't keep their reservations, that's worse than no service at all. If you have had any problems with Prime Time please make a report to the Public Utility Comission: cpuc.ca.gov/carriercomplaint/