Complaint Review: Prime TV/ Direct TV

I got the number off an ad on TV, so I called I was told free insulation, 2 months free service. Than I'm told I had to pay the installer $99 and I would be reimbursed. I even payed the $19.90 shipping and $49 for insurance on equitment. The installer installed the equitment, he than calls Direct TV, I'm than told I had to pay additional $55 for activation.

I told the person no one told me that there would be more charges. I told them forget it I will not pay more money because I was never told. Direct TV told my husband I was not to pay the installer, and I wouldn't get the $99 back from Direct TV. So I called Prime TV they told us to deal with Direct TV. We talked to a manager at Prime TV she said she would wave the $55, but that was to late after approx. 2hrs of going back and forth with both companies. I called my cable company so I can go back to basic cable.

These 2 companies are really bad. I feel if they shouldn't get away with this. Because someone might think their getting a great deal and their being ripped off. Its not fair..

Wendy
Tacoma, Washington
U.S.A.