Prime TV LLC Rebate is ripoff Southern Pines North Carolina
I am so thankful for the internet and finding this site. After waiting patiently for the 8 weeks and still no $99 rebate check from Prime TV I called and asked why we had not received our rebate check , only to be informed I had not sent all the necessary paper work needed for the rebate.
I assured the representive that I had meticulously followed the instructions for the rebate. The representative (Philip) apologized, saying it was his first day, and he put me on hold to talk to his supervisor.
I was told to mail the agreement I had with Direct TV for 12 months of service (said that was the paper that was missing). I was assured I would receive my rebate check when they received that "missing agreement".
Within the hour I recalled and talked to another representative, and was given a different excuse (different missing paper). I remailed all the papers (thankfully I had made copies).
Today I called and was informed the rebate was VOID because I had not returned all the necessary papers in time.
I told the lady about my previous call and told her I wanted to speak to her supervisor, she said "sure you can talk to him but he is gonna tell you the same thing" I was put on hold for the longest time, then a recording "leave your name and telephone number on voice mail and get back to you. yeah right.
Prime TV used Mega International in my state to install my "free" dish.Prime TV failed to mention the donation of $99. I called Direct TV and talked to the nicest representive (Mickey) she is going to forward my complaint to Prime TV.
Susan
piedmont, Alabama
U.S.A.
2 Updates & Rebuttals
Susan
piedmont,Alabama,
U.S.A.
one just has to be persistent
#3Author of original report
Wed, March 12, 2003
I filed a complaint with the BBB of Eastern North Carolina, Inc. about the prime tv rebate ripoff and I am back to give an update A good one this time. Today my husband actually received a check for $99 from Prime TV, and I received a nice letter from BBB of Eastern North Carolina, Inc. stating that they had contacted prime tv and to keep in mind that their efforts in this kind of situation were purely voluntary, and couldn't require or demand action from prime tv.
BBB has kept a copy of my experience on file. Their efforts must have done some good, because we finally got the check.I suggest that anyone having trouble with this company contact directly Ellen Lyons Conciliator of BBB of Eastern North Carolina,Inc. at (919)277-4222 or 1-800-222-0950 Fax: (919)277-4221 E-Mail info@raleigh.bbb.org or file a complaint at www.bbbenc.org or complaints@raleigh.bbb.org..
In my experience one just has to be persistent with this company and GOOD LUCK! I've got to get to the bank!!
Susan
piedmont,Alabama,
U.S.A.
Prime TV LLC in NC is a Scam
#3Author of original report
Fri, February 28, 2003
As promised I am here again to update. I called Prime TV yesterday and talked to yet another reprensentative named Latoya. A new excuse this time, the Direct TV agreement had not been signed, thus the rebate was VOID. That is the 5th excuse, you would think they would put on file the same excuse to tell. I have the carbon-copy and it has my husband's signature on it!I guess one excuse in a scam is as good as another. Latoya kept me on hold and came back and was very apologetic, saying she had done all she could but it was void because of no signature on agreement. I haven't given up! Please everyone update your complaints and keep us all informed. This company is a fraud and still ripping off people. Thank-you for your time.