Prime TV Refund Practices and Advertising Issues ripoff fraudulent business fraud business Southern Pine North Carolina
It does not surprise me that my complaint is one more to be added to the growing list for this Company.
In April 2002, I purchased a Directv System from Prime TV. I was told that I would be refunded the full amount of installation in the sum of $140. In June 2002 I received notice that my rebate was turned down because I did not include a copy of the cancelled check. I explained to the CSR that I was not advised of this. She told me to resubmit and check back in a couple of days
On July 5th I called Prime TV and was informed that my rebate will not be issued until September 1st. I decided to check back on August 30th. I was told that checks were processed that day and I should receive mine in my hands by September 1st. Given that it was a holiday weekend, I expected the check to be in the mail by today. No such luck.
I therefore called the office of Prime TV only to be told that it would be a further 2-3 weeks before I receive my rebate. On three occasions I was told that a copy of my information was placed on the desk of the Manager for a rush and I will be contacted. I am still waiting by the phone. As if.
To my humble mind this does not mean that my rebate is being processed in 6-8 weeks. Instead we are looking at any time between 8-11 weeks.
Please inform the world out there so that others don't fall for this rip off
Aleisha
Palm Bay, Florida