Complaint Review: Primecast Cable Company

Our Community - Cimmiron Village - Managed by Equity Lifestyle Properties has decided to use PrimeCast / Connexion Technologies for Phone, Internet and Cable to replace Qwest and Comcast by Nov. 1, 2009.

The process is very screwed up, Primecast personnel don't know their job and can only apologise, but they never offer to do anything except apologise.

So far the Customer Service has been terrible, we scheduled service for Saturday Oct 17, 2009 between 0800 and 1100.  We called at 1000 to see when the installer would be at our house.

We were told that the installeer would call us back. We waited until 1300 and called again to see when or if the installer woudl be at our house. We were told someone would call us back after we asked for a supervisor to call us.

At 1500 we received a call from a manager that was not involved with Customer Service and we were told that an installer would not be available for today and that we would need to reschedule. The first date we were given as a reschedule was Nov 2, 2009.  This is after the date we were supposed to lose our current service.

I am apalled that this company is allowed to do business in Broomfield as they don't have enough personnel to handle their scheduled installations.