PrimeCast Misleading pratices and extremely poor service. Pompano Beach, Florida
Primecast is by far the worst company I have ever dealt with and unfortunately i am stuck with them because my complex made a deal with the devil.
They dont record phone calls of any kind and definately dont train their reps becuase everytime i call in they have no idea what they are talking about and you will get a different answer from 3 different reps. It seems like they are trained on how not to be intelligent in their field.
Everytime i ask for a manager none of them are available and they wont let you wait for one. Primecast is a very deceptive company and does not conduct business in a professional manner.
They tell lies and when you try to call them out on it or stand up for what you were told its goes nowhere because they dont record phone calls.
Do not ever do business with primecast. they are a middle man for direct t.v. and we all know the middle man is always the most shady.
3 Updates & Rebuttals
Are you serious?!?
o''fallon,Missouri,
United States of America
Nothing Changed
#4Author of original report
Wed, July 20, 2011
PrimeCast, You can say whatever you want but it won't change the facts. It's very obvious your reply was a scripted one. I have spoke with PrimeCast since the initial posting on Rip Off Report and unfortunately nothing has changed. PrimeCast employess lie, deny, and don't comply. I spent over 3hrs on the phone trying to get to a manager. Which never happened. They told me they would have one call me back and start a ticket for me. The next day I still hadnt heard back so I called back in again and a rep named "Doug" told me the ticket was set to automatically close. Obviously this was a lie and didnt make any sense. Also i have ran several internet speed tests and I am not recieving the download or upload speeds that i am paying for and was promised in my contract. I am compiling as many test reults as possible good and bad to take to my apartment complex so hopefully we can get out of the contract. I have also started a petition in out complex and have almost 40 names allready atesting to the bad practices of PrimeCast. I have talked to nearly 50 people in out complex and am yet to hear one good thing about the PrimeCast company. DONT EVER DO BUSINESS WITH PRIMECAST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Primecast Response Team
United States of AmericaPrimecast Response Team
#4UPDATE Employee
Tue, July 19, 2011
Here at Primecast, we pride ourselves on giving our customers the best
there is to offer when it comes to television, Internet, and phone
services. We also strive to extend the utmost care to our customers, so
we went out on the web just to find customers in need! Primecast would
like to sincerely apologize for any difficulties or inconveniences you
have come across, especially if you are not receiving
the customer care you deserve from us.
So when hiccups happen, we are always willing and able to assist
you in resolving any issues you may have. Please contact our customer
service call center at (866) 671-1117 or email us at ResponseTeam@goprimecast.com
so we can help you right away with any of your concerns. We look
forward to hearing from you and appreciate any comments/suggestions you
would like to share.
Thanks!
The Primecast Team
magicguy333
Antioch,Tennessee,
USA
which complex ?
#4Consumer Comment
Sun, March 27, 2011
I would like to know what is the name of the complex you live at and where ? I am asking because I am having lots and lots of problem with Primecast too at the apartment complex where I live at. After reading your posting here seems that I am not the only one. Thanks