Complaint Review: Primegra

Primegra has taken 56.90 out of my checking account as well. I'm calling my bank in the morning to fix it so they can't do it anymore.

I read Primegra's terms and conditions when I signed up for the free sample. It said I would have 2 weeks to cancel my subscription before I would be charged the 56.90. I just wanted to try the free sample, and it hadn't arrived yet a week later, so I decided I'd cancel and just wait for the sample.

Since Primegra didn't list a phone number, I had to use their web site to cancel. I used their form at www.primegra.com ("contact us"). After filling out the entire form and selecting the heading "cancel my subscription", I got to the next page that said "Thank you for contacting Primegra", so I know they got my message, but they never cancelled my shipment.

I shouldn't have been charged because I cancelled well within two weeks. Because they don't supply a phone number, they probably are crooked, since I guess you could never prove that they received your message via their web site.

Peter
Ottawa, Ohio
U.S.A.