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  • Report:  #179071

Complaint Review: Primerica Life

Primerica Life Deception Primerica and it's representatives, have a mission that is driven on the sole purpose of taking money however possible. Denver Colorado


*UPDATE: Primerica gets a POSITIVE rating from Rip-off Report in customer support & satisfaction. Primerica pledges to resolve complaints from the past, present and in the future, and give 100% commitment to customer service-say Company Executives!

  • Reported By:
    Denver Colorado
  • Submitted:
    Fri, March 03, 2006
  • Updated:
    Mon, April 24, 2006

Being the fact that the recruiters can be extremely pushy, I feel as if I and my wife were taken advantage of by a couple of mendacious representatives. In my opinion, Primerica and it's representatives, have a mission that is driven on the sole purpose of taking money however possible. I work and my wife doesn't yet, so our financial situation may become somewhat arduous at times. Convinced by my wife's desire to receive Life Insurance Coverage for her, because she doesn't work, I bought into this high price seduction. I knew for a fact that I was receiving better coverage at work, for far less the premium, then what Primerica proposed. Yet, it was only to protect my wife if something were to happen to me. Again, I bought into this deal. I felt I had this obligation to be a part of what Primerica was "selling", because I had a friend who happened to be in training with one of the "District Managers". My wife and I went through all the qualifications for the Life Insurance, and even took the physical. After about a month had past from the time we took our physicals, we were told that everything had to be put on hold. Perplexed by this time, we were told that my wife's Motor Vehicle records could not be obtained. Although in tremendous doubt, we allowed time for them to acquire my wife's Motor Vehicle records. To our chagrin, they searched to no avail.
Then we were asked if we could make the attempt of the records. At this point we had feelings of exasperation and voiced our request to discontinue our pending Life Insurance policy. That petition appeared to be honored, then we received a call a few weeks later. The Primerica agent told us that they would be able to obtain the Motor Vehicle records of my wife with no issues. This seemed suspicious to my wife and I, giving that fact that it took about 3 to 4 months from the initial contact regarding our driving records. Weary at this point and still with the belief that I am contributing to my friend's "growth" in the company, I agreed to allow the Life Insurance policy to be reinstated. Not until after the first month's premium was extracted from our account, did I realize that we made a bad decision. My wife made the attempt to cancel our policy, but, we were told that this request had to be in writing. In doing so, it would prolong their accessibility to our account. All we ask is that our inquires are handled appropriately and in a timely manner. Primerica claims to be so "reputable", yet, it does not provide an efficient connect with it's customers and their agents. So Primerica who/what do you value?

Damon
Denver, Colorado
U.S.A.

16 Updates & Rebuttals


Gary

Wichita,
Kansas,
U.S.A.

Quoting Stats

#17UPDATE Employee

Mon, April 24, 2006

You may quote stats "til the cows come home" & I can quote stats for just as long! My point is that you can say anything on this report & plug in any kind of figures to back up those so called facts or myths. The old saying's true, "figures don't lie, but liers will go figure!"

My point is: Anyone who decides PFS is a scam or pyramid scheme based on the information they find on this site also could use a "check up from the neck up!" We're a 29 year old company & we're backed by one of the largest corporations in the world, in a highly regulated industry & not a fly-by-night organization, as most of the people on this site may imply.

My whole point without spitting out numbers & factoids (that someone just pulled out of their browser) is to go check us out independently thru 3rd-party sources from legitimate people who do not have an axe to grind, are objective & have no preconceived "agendas".


Gary

Wichita,
Kansas,
U.S.A.

Quoting Stats

#17UPDATE Employee

Mon, April 24, 2006

You may quote stats "til the cows come home" & I can quote stats for just as long! My point is that you can say anything on this report & plug in any kind of figures to back up those so called facts or myths. The old saying's true, "figures don't lie, but liers will go figure!"

My point is: Anyone who decides PFS is a scam or pyramid scheme based on the information they find on this site also could use a "check up from the neck up!" We're a 29 year old company & we're backed by one of the largest corporations in the world, in a highly regulated industry & not a fly-by-night organization, as most of the people on this site may imply.

My whole point without spitting out numbers & factoids (that someone just pulled out of their browser) is to go check us out independently thru 3rd-party sources from legitimate people who do not have an axe to grind, are objective & have no preconceived "agendas".


Gary

Wichita,
Kansas,
U.S.A.

Quoting Stats

#17UPDATE Employee

Mon, April 24, 2006

You may quote stats "til the cows come home" & I can quote stats for just as long! My point is that you can say anything on this report & plug in any kind of figures to back up those so called facts or myths. The old saying's true, "figures don't lie, but liers will go figure!"

My point is: Anyone who decides PFS is a scam or pyramid scheme based on the information they find on this site also could use a "check up from the neck up!" We're a 29 year old company & we're backed by one of the largest corporations in the world, in a highly regulated industry & not a fly-by-night organization, as most of the people on this site may imply.

My whole point without spitting out numbers & factoids (that someone just pulled out of their browser) is to go check us out independently thru 3rd-party sources from legitimate people who do not have an axe to grind, are objective & have no preconceived "agendas".


Stuart

North Brunswick,
New Jersey,
U.S.A.

Easy money at Primerica for trainees

#17UPDATE EX-employee responds

Sat, April 08, 2006

The information I'm about to present is so important, it bears repeating on a daily basis at Ripoff Report:

(1) Get licensed before going on appointments with your friends and relatives.

(2) Get referrals from your prospects and don't share them with anybody else (not even your "trainer").

(3) Cut out your "trainer" who is the middleman.

(4) Don't list the names of any references on the
sign-up application sheet.

(5) (bonus step) Try working off your referrals instead of going to shopping malls and job fairs. Your chances of selling would be far better when you use your referrals wisely (and easier on your feet and car gas)."

In general, the so-called trainers from Primerica
aren't licensed to train nor have they taken courses on finance in general, the only license they carry is to sell. That's why your upline goes after your friends and relatives (your warm market) to fatten his commission at your expense.
You can always learn how to sell for free from off the internet or read about it at the library.

So protect your warm market as it's YOUR MONEY, YOUR COMMISSION that you're entitled to. Don't let others steal that from you as it represents your best opportunity to make commission at Primerica.

Get your license and sell to your warm market as you don't need a trainer for that (if the trainer insists on training, let him find someone from his own clientele to demonstrate with).

Poor poor Gary from Witchita. This shill loves to use tired statistics which has already been discredited, but if Gary likes to be embarassed on this great website, that's his risk. I thought it would be amusing to check out Google further about hating Chrysler and Ford and look at the first three websites that come up for each company. Now here's what popped up for Chrysler:

Chrysler 1,020,000 hits.

1st website: http://72.14.203.104/search?q=cache:
K4AVH9qJfpIJ:www.leftlanenews.com/2006/01/03/
clearer-chrysler-imperial-photos/
+i+hate+chrysler&hl=es&gl=ni&ct=clnk&cd=2

Quote: "I absolutly hate that chryslers not allowing orders to be made on this vehicle until December, I want this car so bad..."

Quote: "i hate chrysler but love there looks at age 25 i would love the new imperial its a car all on its own not just an old mans car"

2nd website: http://www.jalopnik.com/cars/gossip/
1960s-dodge-charger-fans-sending-
hate-mail-to-chrysler-119807.php

3rd website: http://72.14.203.104/search?q=cache:7lfcX8svBsoJ:
townhall-talk.edmunds.com/direct/view/.ef16288/
534+i+hate+chrysler&hl=es&gl=ni&ct=clnk&cd=4

Quote: "For the record I am not a dealer and I hate that in Canada we don't have access to dealer invoices. That would make things really easy. Also I hate Chrysler because they sell the Pacifica a lot cheaper in US, than here in Ontario/Canada where it's made. It's a shame."

As you can see there can be many reasons for hating a company which doesn't mean that it's disreputable or has customer service problems.

Let's do a fair comparison now. Let's see how this pimple of a company, Primerica, stacks up against Chrysler on Ripoff Report.

Chrysler - 323 entries
Primerica - 536 entries

As I've just said Primerica is a pimple compared to Chrysler plus Chrysler has been around far longer, yet look who has drawn more Ripoff Reports
- Primerica. How's that for a comparison Gary?

As far as so-called misinformation and half-truths, my postings are well documented and easy to verify. Shillers never document their reports. All they do is attack others who give the truth about Primerica while shilling for Primerica.


Damon

Denver,
Colorado,
U.S.A.

It becomes disappointing...

#17Consumer Comment

Sat, April 08, 2006

...when there are people who try to defend their company, but yet, turns around and tell others to "get a life" because they may give an accurate account of the experience they went through with that company. Gary, if you believe in Primerica and what they stand for, no need to get on the defensive about a situation you could not control. I happen to respect those like G, who explains the great work they do and the intentions of helping others.
It could be what I went through was an isolated incident, so man don't worry. If G is the future of Primerica, then things will be bright. I understand passion for ones job, but anger will only make people question the validity of Primerica.

GOD BLESSES!!!


Gary

Wichita,
Kansas,
U.S.A.

Rebuttal to Stuart in NJ

#17UPDATE EX-employee responds

Fri, April 07, 2006

So you can say whatever you want if you feel you've gotten ripped off but I can't rebutt those claims... right? Let me check... there's a tab on this site for "rebuttals" & last I checked this is the U S A - which still has freedom of speech, not some third world or middle-eastern country! Right? It's perfecly OK for you to belly ache & moan but someone else can't express themselves if they do not agree.... your comments may rip others off as well.. with misinformation and half-truths. That & only that - led me to respond.

Just now I "Googled" - I hate Chrysler (55,700 hits) - then - I hate Chevy (110,000 hits) - then - I hate Ford (615,000 hits - probably due to all of the proposed lay-offs & plant closing!) - then I h*** Primerica (didn't want my message to get added to the other 1,060 - Googled!) So big deal! You got hurt or your ego got bruised, what ever. I'm recovering from minor surgery & am home recuperating & bored so went on line. That's how I stumbled upon this website. End of discussion.... when I'm back on my feet I'm out the door! - Building my business... Thank God for people like you, cause that makes me "crusade" a lot harder... I love Primerica! (by the way ... that one got 5,730 hits when I googled it! - now when I send this ... hopefully 5,731!!)

The End.


Gary

Wichita,
Kansas,
U.S.A.

Rebuttal to Stuart in NJ

#17UPDATE EX-employee responds

Fri, April 07, 2006

So you can say whatever you want if you feel you've gotten ripped off but I can't rebutt those claims... right? Let me check... there's a tab on this site for "rebuttals" & last I checked this is the U S A - which still has freedom of speech, not some third world or middle-eastern country! Right? It's perfecly OK for you to belly ache & moan but someone else can't express themselves if they do not agree.... your comments may rip others off as well.. with misinformation and half-truths. That & only that - led me to respond.

Just now I "Googled" - I hate Chrysler (55,700 hits) - then - I hate Chevy (110,000 hits) - then - I hate Ford (615,000 hits - probably due to all of the proposed lay-offs & plant closing!) - then I h*** Primerica (didn't want my message to get added to the other 1,060 - Googled!) So big deal! You got hurt or your ego got bruised, what ever. I'm recovering from minor surgery & am home recuperating & bored so went on line. That's how I stumbled upon this website. End of discussion.... when I'm back on my feet I'm out the door! - Building my business... Thank God for people like you, cause that makes me "crusade" a lot harder... I love Primerica! (by the way ... that one got 5,730 hits when I googled it! - now when I send this ... hopefully 5,731!!)

The End.


Gary

Wichita,
Kansas,
U.S.A.

Rebuttal to Stuart in NJ

#17UPDATE EX-employee responds

Fri, April 07, 2006

So you can say whatever you want if you feel you've gotten ripped off but I can't rebutt those claims... right? Let me check... there's a tab on this site for "rebuttals" & last I checked this is the U S A - which still has freedom of speech, not some third world or middle-eastern country! Right? It's perfecly OK for you to belly ache & moan but someone else can't express themselves if they do not agree.... your comments may rip others off as well.. with misinformation and half-truths. That & only that - led me to respond.

Just now I "Googled" - I hate Chrysler (55,700 hits) - then - I hate Chevy (110,000 hits) - then - I hate Ford (615,000 hits - probably due to all of the proposed lay-offs & plant closing!) - then I h*** Primerica (didn't want my message to get added to the other 1,060 - Googled!) So big deal! You got hurt or your ego got bruised, what ever. I'm recovering from minor surgery & am home recuperating & bored so went on line. That's how I stumbled upon this website. End of discussion.... when I'm back on my feet I'm out the door! - Building my business... Thank God for people like you, cause that makes me "crusade" a lot harder... I love Primerica! (by the way ... that one got 5,730 hits when I googled it! - now when I send this ... hopefully 5,731!!)

The End.


Stuart

North Brunswick,
New Jersey,
U.S.A.

How to start making oodles of money from Primerica

#17UPDATE EX-employee responds

Thu, April 06, 2006

The information I'm about to present is so important, it bears repeating on a daily basis at Ripoff Report:

(1) Get licensed before going on appointments with your friends and relatives.

(2) Get referrals from your prospects and don't share them with anybody else (not even your "trainer").

(3) Cut out your "trainer" who is the middleman.

(4) Don't list the names of any references on the
sign-up application sheet.

(5) (bonus step) Try working off your referrals instead of going to shopping malls and job fairs. Your chances of selling would be far better when you use your referrals wisely (and easier on your feet and car gas)."

In general, the so-called trainers from Primerica
aren't licensed to train nor have they taken courses on finance in general, the only license they carry is to sell. That's why your upline goes after your friends and relatives (your warm market) to fatten his commission at your expense.
You can always learn how to sell for free from off the internet or read about it at the library.

So protect your warm market as it's YOUR MONEY, YOUR COMMISSION that you're entitled to. Don't let others steal that from you as it represents your best opportunity to make commission at Primerica.

Get your license and sell to your warm market as you don't need a trainer for that (if the trainer insists on training, let him find someone from his own clientele to demonstrate with).

With Gary from Wichita, it's very apparent he's
doing shilling for Crimerica. What makes Gary particularly irksome is where he tells Damon, "...get over it ... go get a life!"

I would suggest to Gary that he "...go get a life." as he appears to be tired and frustrated with Primerica since he"s devoting his time to posting to all the recent threads here on Ripoff Report instead of helping his downline or attending meetings or hawking the trash on street corners, shopping malls, referrals (if he hasn't run out of them) or, even more ludicrous, at job fairs (Primerica doesn't offer your usual 9 to 5
job, only "opportunities").

For some reason Gary seems to be worried by what's
posted here on Ripoff Report instead of attending to his business. He's violating the mission statement of Ripoff Report. So this failure from
Crimerica needs a refresher course on what Ripoff Report is all about. Now Gary, stand up, go to the
head of the class and recite 100 times:

"Victim of a consumer Rip-off? Want justice? Rip-off Report is a worldwide consumer reporting Website & Publication, by consumers, for consumers, to file & document complaints about companies or individuals who ripoff consumers."

(pass my regards to Ron, another failure).


Damon

Denver,
Colorado,
U.S.A.

Do what is right 100% of the time?

#17Consumer Comment

Thu, April 06, 2006

Gary, I would obviously have to disagree with your statement. In the situation in which I posted, it is evident Primerica did not do what was right. In saying that Primerica is not perfect, that will imply that business is not done correct 100% of the time.

Their are many things in life that can be reconciled, tampering with a man's money is hard to look past. I would be an idiot to try them again since I lost money once. It is unfortunate that my perception of Primerica is the way it is today just because of the people I dealt with before.

However, I must say, if I dealt with G, somebody who apparently knows what they are doing, than we would not have this conversation. Being a man of GOD, I definately can forgive but it will be hard to forget.

Using your analogy of football. I played college ball, as a defensive back. I seen many formations and routes, more then I want to think about. Any time I was beat in coverage, what does that coach always say? Have a short memory! That saying is cliche, because now your thinking that not only is there this route I might see again but I do not want my cushion broken, leaving the possibility of another route.

I agree, there are alot of things we experience in life that can correlate to sports, just this time I have more control of what decisions to make and what not to get beat with.

Your right G, this is what I went through and this is my opinion, I hope no man changes their course in life just because I have the freedom to express what every GOD given person has. Heck, you know what they say about opinions and a**holes, everyone has them!

Gary, I would direct your statment about getting a life to the morans who ripped me off!

GOD BLESSES!!!


Gary

Wichita,
Kansas,
U.S.A.

Kudo's to G in Jacksonville, FL

#17UPDATE Employee

Wed, April 05, 2006

Way to go! We do what's right 100% of the time & I know I'm preachin' to the choir. Are we perfect, HECK NO! Do we sometimes recruit the wrong people, Heck Yes! That doesn't mean we're bad or the company's bad, just that we did not see that person as a bad seed until we got them on board & knocked them around a little bit. It's really sad that this happens, but thank god our system's designed to "filter" those people out & they will either quit or get terminated!

You can compare us to a football team (our founder was High School - Coach of the Year in the State of Georgia for 2 consecutive years) & he built our company along those lines. After a humongous recruiting effort takes place by the coaching staff - the first day usually about 100 - 120 (freshmen thru senior) boys show up for practice. They all want to play football & may have dreams of playing in college on a scholarship or even play for the NFL someday. The coach doesn't even have them suit up as they don't have that many uniforms. He takes them out on the practice field & makes them run the gauntlet in their gym closes. The next day 20 or 30 have already quit, cause they hurt all over from the previous work-out. By the end of the first week about half have quit. NOW, the coach has them suit up in those smelly - dirty scrimmage uniforms & says "this is a football" & really starts to knock them around. Someone gets a bloody nose or a skinned knee & decides that maybe the golf team or the tennis team would need his skills better & they quit. By the time the season begins the coach has an offensive & defensive team of about 30 boys that want's to WIN! But usually (not always), there will be that one bad seed who makes the team but takes steroids or performance enhancing drugs so they can out-perform the other boys & they get caught & kicked off of the team. Does that make the team, the coach or the school are bad? I don't think so, it's that individual that chose to break the rules that's the loser. But the coach in most cases will take the blame cause he feels responsible that he did not monitor the boys as closely as he should have.

PFS altho not a football team works the same way, so to all of you nay-sayers & critics ... get over it ... go get a life!


G

Jacksonville,
Florida,
U.S.A.

Thanks, Damon

#17UPDATE Employee

Wed, April 05, 2006

Thanks Damon for recognizing that not everyone is deviant. You are correct; when you made it known that obtaining coverage was against your wishes, the representative should have thanked you for your time and left. Unfortunately, it didn't happen like that for you and I'm sorry you had that experience.

As for the other individual's comments: I'm not sure of the specifics of the companies Canadian policy or the lawsuit so I cannot comment. And as far as sending her to another lender..HELLO!!! Look what she got the first time. I was grateful that we were able to help her not only with her mortgage, but pay off some debt & establish an emergency fund (money market account) & retirement plan (ROTH IRA) for her. NOW HOW MANY LENDERS CAN DO THAT!!! What some people don't realize is that we're more than just life insurance. You're entitled to your opininion and that's fine. But your opinion will not stop me from living my dream of helping people in a meaningful way--regardless of the way you feel about the company.

But again Damon, thank you for seeing that not everyone is dishonest. I wish you all the best & God Bless You, too.


Damon

Denver,
Colorado,
U.S.A.

First impressions means alot

#17Consumer Comment

Sun, March 26, 2006

To your credit G, I probably shouldn't base the reputation of a company based on several deviant employees; however, it is frustrating to have someone trying to impose their will when it has been clearly expressed what one's desires were regarding this issue. Primerica is probably a great company to be associated with, but my experience has really influenced my trust in this company. I will not continue business with Primerica, I do hope that you continue to do the great job that you have done thus far. Thank you for your insight!

GOD BLESSES!!!


Leroy

Tulare,
California,
U.S.A.

a few dishonest reps?????

#17Consumer Comment

Wed, March 22, 2006

How can you say a successful class action suit based on a company wide policy is a few dishonest reps?????? Are you telling me that every other primerica office is paying mandatory trainees minimum wage to attend and only this office didn't?

Its nice you helped that lady out. She had a bad deal. Maybe it was the only one she coukld get when she bought the hopuse but that is irrelevant. You definitely helped her situation.

You could have helped her even more had you directed her to anyone of a several dozen different lenders to refinance. You could have shown her she didn't have to lock into a biweekly payment program to accelerate her equity buildup. You could have told her that adding 8.33% of the mortgage and principal payment to each monthly payment does the same thing as a biweekly payment plan does,.....and with the 1-2% lower loan rate she would have gotten at another lender she would have had her house paid for 4-5 years faster than with a primerica $MART loan.


G

Jacksonville,
Florida,
U.S.A.

Not Everyone Is the Same

#17UPDATE Employee

Wed, March 22, 2006

It's amazing to me how people will tear down a company based on a few dishonest people. when you are in a But I've also learned that in a business where you are represented by 'normal' people, you are bound to have some dishonest ones out there. So let me just say, not all the representatives are dishonest.
I'm a representative and I don't push myself on any one. People that are seeking (notice I said seeking, that means they come to me) help getting their debt under control, making sure their families are adequately covered & want to make sure they have enough money saved at retirement are the ones who I assist on a daily basis. People are starting to become concerned with their financial futures because they are realizing that their debt is out of control, corporate america isn't safe & that social security may not be around when they're eligible to receive it. Our office in Jacksonville, FL prides ourselves with helping people reach those goals.
Despite the other comments made which I won't even entertain, multi-level marketing, pyramid schemes, etc. I'm proud to work with such a company that despite the fact that I don't have a Masters Degree or regardless that I am an African American; I am given the same opportunity as the next individual to succeed in building a business that I can be proud of. I will not dispute the fact that there are some devious people out there bringing discredit to my company's name, but I want it to be known that not everyone is like that.
Case in point: I recently had the opportunity to help a young lady whose home buying experience turned into a nightmare. She had an 80/20 mortgage; the 80 portion was an ARM. In two years, her payment was going to jump up $105. Her interest rate was 7.85%. On her TIL statement, the loan is financed @ 11%--meaning her mortgage balance is GROWING!! The remaining 20% of the loan was financed at 12.15% for 15 years with a balloon payment of $18K due at the end of those 15 years. Now..anybody who has common sense reading this know's this person was being rail roaded.
WE WERE ABLE TO HELP HER!!! By consolidating the mortgage & putting her on our equity acceleration program, she will own her home almost half the time. But I'm not only speaking as a representative, I was first a client!! After getting my own finances in order, I felt the information my company helped me with would benefit others and I'm proud to be apart of this company & the crusade it has established. I've helped countless people understand how their money works, how to save, how to eliminate their debt & fund their children's college fund &
again, I'M NOT ASHAMED OF IT.
For those of you who have had a negative experience, I can't apologize for anyone or on behalf of the company but I do want to say, all of the Primerica Representatives are not dishonest. Some of us do have a sincere heart & spirit to help people. My company has given me more freedom than any job I've ever had and I believe in what I do, I love what I do & I wouldn't have it any other way!!


Joe

Toronto,
Ontario,
Canada

primerica in canada

#17Consumer Suggestion

Fri, March 03, 2006

The following info set out below is from a head note to a class action legal case in Ontario Canada involving Primerica, wherein the company recruited a number of "trainees" but did not even pay them minimum wage during their one week "training" period. Primerica tried to defeat the class action by arguing that since the trainees had agreed upon hire to submit all claims to an arbitration process (which of course costs plenty of $ and thus would virtually never be used by people who had yet to really receive any money) in the event of a dispute with the company.

The court rejected Primerica's argument, and found that they were obligated to pay minimum wage to the trainees for the training period.


Huras v. Primerica Financial Services Ltd.

[Indexed as: Huras v. Primerica Financial Services Ltd.]

55 O.R. (3d) 449
[2001] O.J. No. 3318
Docket No. C34178

Court of Appeal for Ontario
Borins, Feldman and MacPherson JJ.A.

August 17, 2001


Arbitration Applicability of arbitration clause Plaintiff attended mandatory training program in order to become licensed sales representative for defendant After successfully completing program plaintiff signed standard form contract with defendant Contract contained provision that any dispute between plaintiff and defendant would be settled through binding arbitration Dispute defined as any dispute related to plaintiff's relationship with defendant Plaintiff brought action claiming damages for defendant's failure to pay minimum wage under Employment Standards Act during training course Arbitration clause did not apply to dispute raised in action as that dispute arose out of plaintiff's prior relationship with defendant and not out of relationship created by contract.

The plaintiff attended a mandatory training program in order to become a licensed sales representative for the defendant. When she successfully completed the training program, she signed a standard form contract with the defendant which contained a clause providing that any dispute between the plaintiff and the defendant would be settled solely through good faith negotiation and, if that failed, binding arbitration. "Dispute" was defined as any type of dispute in any way related to the plaintiff's relationship with the defendant that under law may be submitted by agreement to binding arbitration. The plaintiff brought an action claiming damages for the defendant's failure to pay the minimum wage under the Employment Standards Act, R.S.O. 1990, c. E.14 during the training course. The defendant moved to stay the action pursuant to s. 7(1) of the Arbitration Act, 1991, S.O. 1991, c. 17. The motion was dismissed. The defendant appealed.

Held, the appeal should be dismissed.

An arbitration clause in a contract is to be interpreted in the context of that contract and the commercial legal relationship which it creates. The motions judge properly interpreted the arbitration clause in question as applying to disputes arising out of the relationship between the parties created by the contract, and not to disputes arising out of their pre-contractual relationship. The provisions of the contract related to the plaintiff's relationship as a licensed sales representative of the defendant, and not to her relationship as a trainee.

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