Primus Financial Services A Division Of Ford Motor Credit Deceptive and Jerks for Representatives Franklin Tennessee
My wife passed away a couple of years ago and had purchased a vehicle through Primus. She was the only one on the loan and I could have turned it back in to Primus but chose to fulfill the original contract. As time went by I was struggling with getting payments in on time mainly due to medical bills left over from my wife's cancer treatments etc. Primus was less than understanding and very insensitive towards me. They always called asking for my wife and demanded to talk to her even after I told them that she had died.
One representative did not believe me and wanted the name of the cemetary etc. I told them to dig her up and then they could see that she had really died. This type of coorespondance continued for quite some time. I finally paid this vehicle off on 3/20/09 after talking to a rep. on that day. I was told that if I paid the final payment of $200.09 that the $89.19 would be waived. The rep put me on hold and then came back telling me had talked to his supervisor and that they would put the paperwork through waive the $89 as soon as the payment cleared.
Well, the payment cleared but I received a letter stating that $89.19 was still due. I called Primus on 4/6/09 and talked to a Dave there who was short and curt with me. He could not find any record of my previous conversation on 3/20 and asked me why I thought that they would ever waive this as they don't do that. I asked to speak to someone to file a complaint with and was put on hold waiting for a senior financial analyst to toalk to....I was cut off and frustrated.
I ended up just paying the $89.19 to take care of this. The $89 is not the issue at this point, it is that Primus has lied to me, been degrading, deceptive, rude, threatening, insensitive and have used verbal strong arm tactics over the past couple of years. They have called my home up to 6/day and after 9PM a few times in the past. In fact I mentioned this to them about laws that are in place about harrassment and phone calls after 9PM. They did not care and just went on about their business.
I have asked them not to call me and to put all coorespondance in letter form which never happened. They kept threatening me about ruining my credit (which is not applicable in this situation as the loan was in my wife's name only) and similar tactics. I did not want to give them my work number & when I refused I was told by a really rude lady rep. that they would not accept any payments and take the car. How legal is this? I gave them the work number and ended up getting a call or two at work after telling them not to call me there.
Primus must use a call center out of India as some of the calls I received I could not understand the person at all but at least these people were not as rude to me. Many times Primus introduced themselves as being from Ford Motor Credit and another company that I can't recall. They said that they service several companies and that they get confused sometimes who they are representing. Boy, this instills confidence in Primus.
I feel that Primus needs to train their reps and management in basic people skills and common courtesy. Primus also needs to stop being deceptive and follow through on the committments that they make to customers. Primus needs to follow the laws governing their business and be less aggressive in their collection techniques. I would never do business with this company or Ford Motor Credit either and I will tell anyone who will listen about this/these companies.
Chuck
Twin Falls, Idaho
U.S.A.
1 Updates & Rebuttals
Ex Employee
Beavercreek,Ohio,
It was definitely a bizarre place to work
#2UPDATE EX-employee responds
Fri, October 31, 2014
I was a temp worker and supposed to be hired if things worked out. I went to work there shortly before graduating from college to try to get some accounting experience to move forward from once I had my degree.
The person they had mentoring and training me was a rather vicious, mentally unstable woman (Roxanne Baldwin) who smelled like a mixture of cheap perfume, chewing gum, and smoke. When I didn't pick up something right away or somehow got under ther skin, she would shake. The woman was crazy.
I addressed concerns with management. Despite of them being aware of the problems, they didn't deal with it. Instead, this woman managed to be quite the queen bee and maintained quite a realm of influence. Suddenly, all the women weren't liking me and being rude towards me, and work I was passing to subsequent people in the chain would mysteriously turn up missing.
One time, I came down with pink eye. She came to my desk and says "I hope you're taking precautions." I should have taken a tissue, wiped my eyes, and sent it to here in an interoffice mail envelope. (I was very tempted!)
Everyone that worked at this place acted as if they were programmed. Weekly, we were gathered in a commons area as a large group to talk about the goings on in each area and who met their goals for the week (which really amounted to nothing more than doing your job). Everyone would clap on cue over the most menial things. It was very bizarre.
In my underpaid, high school diploma eligible position, I was required to wear a tie like everyone else. One day, I wore a sweater where the neckline covered the area to where you couldn't see if a tie was being worn. I was promptly talked to about it by my supervisor.
We were all expected to sit together at lunch even though it was apparent that I wasn't liked. I bucked the trend and started sitting alone. After all, it was my time and I wasn't on the clock. Apparently, I crossed them and this was one of the last straws.
Ultimately, crazy woman won out. I wasn't temp to hire; I was temp to fire! Easier to get rid of a sane temp than a crazy permanent employee. I was let go and didn't even have an opportunity to clean out my desk. They took the liberty of going through my things and leaving them in a box at the front desk to pick up.
Not like they matter because I've since finished school and have moved on to much better things including a six figure salary.