Complaint Review: Primus Home Services

In June of this year, we hired Primus Home Services to construct two separate bedrooms from one large existing bonus room. The scope of the project was broad and included demolition, framing, electrical, HVAC, exterior window removal and reinstallation, siding removal and reinstallation, interior finishing, and laminate floors throughout the entire upstairs of our home. Despite our request that Primus Home Services obtain a building permit as required by the town of Fort Mill, SC, and our payment to Primus for a building permit, no such permit was obtained and Primus began construction in an illegal manner unbeknownst to us as homeowners. The limited work that was performed was done so in a haphazard and, frankly, dangerous manner. When we learned that Primus had not obtained a permit in breach of our contract, we immediately terminated our relationship with the company and demanded a full and complete refund on September 23, 2023. As a point of clarification, the cumulative amount paid to Primus totals $22,382.67. In the interim, the town of Fort Mill placed a Stop Work order on the project because the work was being done illegally and without consent from the town. As of the date of this email, we have not received a refund as requested.