Complaint Review:
Princess Cruises
DO NOT EVER USE PRINCESS CRUISE TO BOOK YOUR AIR FOR A CRUISE. We paid Princess ~$500 for a one day extension in Auckland at the end of our cruise. Princess booked us on a 6:15a.m. flight that day which required a 3:30 a.m. transport to the airport. We tried to rebook ourselves so we could use the extension and Princess said we would forfeit 75% of our airfare if we did. When we pushed them to rebook, they said there would be a $2200 \"rebooking fee. \" I personally verified that there were multiple alternate flights available all the way up to our return which permitted Princess to meet the terms of our contract. Even though we paid $351.66 for their \"vacation protection\", they have totally refused to refund for this un-met part of our contract. Booking 4 separate flight segments both for departure and return compounded this. (the return 4 segments took 36 hours). Our first connection during departure had an impossible connection (which we managed to modify ourselves with help from the airline). It is obvious that this is strictly a low cost bean counting organization, which will totally disregard contractual obligations.