Complaint Review: Princeton Digital Graphics - Princeton Graphic Systems

I looked this company up in the Rip Off Reports and found only one complaint about a rebate.

This info is simply F.Y.I. about a problem they have with a poor product. I don't think the firm is 'bad' or 'dishonest' in fact so far they have made good on their 3 yr warranty.

2 1/2 yrs ago I purchased their flat screen VL1812 color monitor for $451 at Office Max (they don't carry the brand these days). At 13 months it gave only a blank black screen. I thought it was out of warranty but called anyway. Turns out the warranty is 3 yrs. So they replaced it with another and I returned the busted one.

A month later same problem. Returned it and it was replaced.

Now a further year or so on same problem, blank black screen. This is a 'backlighting' fault. They are sending me another VL1812 (the 4th!) and I will return the other in the same box the new one is in, all via Fed Exp.

I have never had to pay shipping, I never got denied a return, I am disappointed in the product but I am not out anything but the aggrevation and time (a week or so each time it died) off my computer.

I just want to let you know that these machines are carried now at Costco and if you want a nice flat screen 19" monitor then you DO NOT want the Princeton VL1812. Stay away from this machine.

The company has had several addresses/phone numbers so if you have dealt with Princeton in Industry, Fountain Valley, Chino, etc. it is probably the same Princeton I am talking about, it is in S. Calif., they just change address and phone like some people change their underwear.

Probably a decent company, just a crappy VL1812 monitor. So be warned, buy another monitor!

B
atlanta, Georgia
U.S.A.