Complaint Review: PRIOR YEAR RAPID TAX

I had to file my 2006 taxes and did so using the PriorYear link for Rapid Tax.com. The software was easy to use, however, when I got to the end there were options for filing. I chose the "combined federal and state link" for a fee of $34.99. I paid the fee, and a day later got a notice stating my return was denied by the IRS because no tax returns were accepted by efile after 10/07 (If this is true why are they saying they can efile prior year returns?), but this is the worst part, they filed my taxes as 2007! I had already submitted my taxes for efile for 2007 thru a different tax company, and I am praying it does not delay my 2007 return, which by the way, I had to wait for Rapid Tax to send me my return by email in .pdf format.

Once I received the download file, I had federal forms but no state! I contacted their customer service and they responded to me that state was NOT included in my fee. Oh really! I clicked the link that clearly stated "combined fee for federal and state". I now have to pay an additional $15.00 for my state retun, and wait for them to email me the forms so I can then download them and ship them off to NYS tax and finance.

I found Rapid Tax to be blatantly decpetive....not only are they surely aware that the IRS does not accept prior year returns by efile, they misrepresent their fees, as well, and I wish somebody would do something about it because there will be thousands of future users on their site who will become victim to their poor business ethics.

https://www.rapidtax.com/tax2006/login.aspx

Lisa
Troy, New York
U.S.A.