PRIORITY CLUB/HOLIDAY INN/INTERCONTINENTAL HOTELS REFUSAL TO GIVE ANY REFUND OF ROOM RESERVATION Atlanta Georgia
I made reservations on the Priority Rewards Club website for 2 nights (8/21&8/22)at the Holiday Inn Express in Ashtabula, OH. The screen showed I would be charged 15% of hotel costs at time of submitting reservation. It also showed that the 15% would be charged if the reservation was cancelled.
To my amazement, I looked at my banking info the next day and $184.00 (the full room rate for 2 nights) had been deducted. A few days later I called to cancel reservation and spoke with a customer rep in INDIA. He informed me that the reservation could not be cancelled because I supposedly made a 14 day advance INTERNET reservation and those could not be cancelled. I asked the customer rep in India to give me customer service's number in the USA. I called them too and was told I could not recover any of my money.
I can see losing 15% ON THE RESERVATION but THE WHOLE $184.00!!! What the heck is going on with Holiday Inns. Guess since they have been bought by a British firm they have begun paying off the acquisition costs. I DON"T EVEN THINK A FRENCH FIRM WOULD SCREW ME THIS BAD!!!!!!!
Beware of Holiday Inn's web specials.
D.W.
GENESEO, New York
U.S.A.
3 Updates & Rebuttals
Andy
Canton,Georgia,
U.S.A.
Please take a look at your confirmation email!
#4UPDATE Employee
Thu, September 15, 2005
When booking the 'advance' rate online, it is almost always a 100% required deposit with no refunds.
I'm saying this as a corporate employee, not a Holiday Inn employee - this goes across the board for all seven brands we own, operate and/or franchise.
If it was booked on the internet, you would have received an email confirmation stating this information. Please take a look at it. If this is the case, please call 1-800-HOLIDAY and bring this to their attention. They will most certainly resolve the situation - in favor of you!
Yes, we were purchased by a British Organization and we do have employees in India because we are in business to make money and that is one of the business decisions made to help us achieve that goal. However, we do have many call centers in the U.S. that would be happy to assist you, one of them being 1-800-HOLIDAY (if you call from the U.S.).
Please post again and let us know how it turned out - our customers are our number 1 priority!
Thank you!
Alex
San Francisco,California,
U.S.A.
Read Carefully you shouldn't have booked it in the first place,
#4UPDATE Employee
Fri, May 13, 2005
99.9% of the reason guest get so pissed off about the rate, room type, or cancellation policy is because they did not pay attention when they booked the room. When booking on the web, its even more guranteed that the information if accurate, but dumb guest book blindly then get pissy with hotels because they can't "make an exception, just this one time".
You book a 14 day advance reservation and now want your money back, tough, you shouldn't have booked it in the first place, and don't claim you thought it was 15%, blah, blah, blah. You should have the email confirmation, let's take a look. Stop blaming a hotel or an entire hotel chain for you lack of attention when booking your reservation!
Paul
Wise,Virginia,
U.S.A.
Just call 1-800-HOLIDAY
#4UPDATE Employee
Mon, September 27, 2004
Just call 1 800 HOLIDAY, and ask for guest relations. They will be able to resolve this with no problem.
As for the 15%, I have never heard of that, usually it is $25.00 cancel penalty.
Some reservations do require full payment, but if you were only told of 15 %? then that is the only cancle penalty you should pay.